AccountId: 011433970860
ContactId: 6b8d5dec-0a91-4a3c-931b-bb2398196c59
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 193960 ms
Total Talk Time (AGENT): 84917 ms
Total Talk Time (CUSTOMER): 55980 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/6b8d5dec-0a91-4a3c-931b-bb2398196c59_20250508T14:32_UTC.wav
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[AGENT][NEUTRAL] grape.
[CUSTOMER][POSITIVE] Buenos Diane.
[AGENT][NEUTRAL] I come on your idea you know [PII].
[CUSTOMER][NEUTRAL] Can you read this.
[CUSTOMER][NEUTRAL] That's why de la re your brother is that.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] class polio non mementotenemosunar red rosi assinosadpo intro on the uh uh quepaque um me porela um numera telephone cajamaa.
[CUSTOMER][POSITIVE] Perfect, sir.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Also cho
[CUSTOMER][NEUTRAL] No I I.
[AGENT][NEUTRAL] OK, your policy number?
[CUSTOMER][NEUTRAL] Ja.
[AGENT][NEUTRAL] OK, Gracia. E DNA is in the middle of the polyser.
[CUSTOMER][NEUTRAL] The moment you get.
[CUSTOMER][NEUTRAL] And and group ID.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] On policy OK Crodosinco.
[CUSTOMER][NEUTRAL] You know those things so you also see the what.
[AGENT][NEUTRAL] OK, can I ask you a moment.
[AGENT][NEUTRAL] For sorry that my verifica as sciento direction or electronico.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Be.
[CUSTOMER][NEUTRAL] Mesa Valley Way.
[CUSTOMER][NEUTRAL] Ja.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] We stop. OK, so tepino estros, uh, dental bacios conesta podea dentist sit on no solament informacion uh whereas see uh no sabed on the necesita uh unalista the doctoress and Suaria the ventista and saria.
[AGENT][NEUTRAL] Um, Podestapajina web and I'm a public [PII] Ibusar and perme sucode go postar unalista.
[AGENT][NEUTRAL] No necessarymentinequera loquesanganesalista puedeacua dentista no they're not remos una commotarquetine queir OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK. Yes, yes.
[AGENT][NEUTRAL] And then uh tape.
[CUSTOMER][NEUTRAL] It's so that.
[AGENT][NEUTRAL] Then gracia.
[CUSTOMER][NEUTRAL] Bye bye.
[AGENT][NEUTRAL] Bye.