AccountId: 011433970860
ContactId: 6b6ea7a2-e022-4126-b419-8eae37b1d12c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 226759 ms
Total Talk Time (AGENT): 61906 ms
Total Talk Time (CUSTOMER): 68432 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.6, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/6b6ea7a2-e022-4126-b419-8eae37b1d12c_20250103T21:41_UTC.wav
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[AGENT][NEUTRAL] When I tell graciayamapelela.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] Come on.
[CUSTOMER][NEUTRAL] It's make it so no second.
[CUSTOMER][NEUTRAL] I plan.
[AGENT][NEUTRAL] No, they had a woman son.
[CUSTOMER][NEGATIVE] Sees the worst.
[CUSTOMER][NEUTRAL] I mean,
[CUSTOMER][NEUTRAL] When
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] No loss casque.
[AGENT][NEUTRAL] What is the number of the policy.
[CUSTOMER][NEUTRAL] Alright.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Moon M A O N A D L K O N.
[AGENT][NEUTRAL] My address is my number.
[CUSTOMER][NEUTRAL] [PII] [PII] [PII]
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Well, let's say it looks you.
[CUSTOMER][NEUTRAL] I was the [PII].
[CUSTOMER][NEUTRAL] Sotaquito.
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Well this is this is a number.
[CUSTOMER][NEUTRAL] No?
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No telephone.
[AGENT][NEUTRAL] And what they would have just yeah.
[CUSTOMER][NEUTRAL] Porqueloquepaqueteno your teno automatico so you not receive bits yeah pago automatic.
[AGENT][NEUTRAL] Common power automatics and playador.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] No, it's the same group.
[CUSTOMER][NEUTRAL] No, it's the casa, the casa.
[AGENT][NEUTRAL] Oh no, it's no moss and then play adores.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Get on and don't this and don't he will come.
[AGENT][NEUTRAL] See you know moseuro de casa.
[CUSTOMER][NEUTRAL] Peros is the thing you know.
[CUSTOMER][NEUTRAL] Infinity?
[AGENT][NEUTRAL] No.
[AGENT][NEGATIVE] No, no, no, fine.
[CUSTOMER][POSITIVE] You love Xfinity.
[AGENT][NEUTRAL] No, not some of, some of American public life.
[CUSTOMER][NEUTRAL] And those
[CUSTOMER][NEUTRAL] In the system.
[AGENT][NEUTRAL] The Seguro medicals.
[AGENT][NEGATIVE] No tenemose merios and queso recios deple adores.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Because incorrect.
[AGENT][NEUTRAL] See