AccountId: 011433970860
ContactId: 6b5f15b0-c544-4e3d-ab72-063091731e9a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 617830 ms
Total Talk Time (AGENT): 147951 ms
Total Talk Time (CUSTOMER): 381996 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/6b5f15b0-c544-4e3d-ab72-063091731e9a_20250603T12:22_UTC.wav
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[AGENT][NEUTRAL] We one of the uh rese I'm gonna pay [PII].
[CUSTOMER][NEUTRAL] Uh, see the mirebienzana er, just take the the year er but that one modelo deliacion.
[CUSTOMER][NEUTRAL] Oh by the aposo parapode lab and do a la car paci molone cositos are basically lorecier sees paraboel plant lait.
[AGENT][NEUTRAL] In se system as possible.
[CUSTOMER][NEUTRAL] And no more of the pole.
[CUSTOMER][NEGATIVE] A n a one of a group of errata.
[AGENT][NEUTRAL] outpatient certificate number or in hospital certificate number and a polia and this is the number of sor.
[CUSTOMER][NEUTRAL] Uh-huh, see the, see, see, see the see the paciente, OK, OK 00 but I took caso serolo rose rea here they say elle mauula elemauulaocho.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] Hey
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] So lao poo.
[CUSTOMER][NEUTRAL] Hm, see.
[CUSTOMER][NEUTRAL] Eor [PII] Noviembreventicinco mean novecient of the same.
[AGENT][NEUTRAL] What direction.
[CUSTOMER][NEUTRAL] [PII] and [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] He come on student the other way.
[CUSTOMER][NEGATIVE] Boo er problem etto Gonzale uh tenia the the primero de jure don't mean ventre a primero de jure don't make benicoatro unseurdo primario Ina.
[CUSTOMER][NEUTRAL] Corona and those are the average bearro is in [PII].
[CUSTOMER][NEUTRAL] Be it a costacabelo really the more and er seniors can beo OK come on he's auro commercial to compa canbio de seguo theena I unite hair el [PII] then those mean things.
[CUSTOMER][NEUTRAL] Into unrein novecio.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The senior er in itsa feeninga it's a uro and lemandaunario infabrero.
[CUSTOMER][NEUTRAL] In a land that the apple American food like it over that.
[CUSTOMER][NEUTRAL] Me is the numerals.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] You know about that and don't say one for that and be a yeah it took the man but I so I it's OK that's a provo you let the goal and it's a special and I just said.
[CUSTOMER][NEUTRAL] But boy it's the aeli.
[AGENT][NEUTRAL] And loques Gonzalez noes comprovante de senor er Gonzalez tenia seguro no and la fecha del doseabri deso inticuatro lone esitamoses likes lique the beneficioso la parte er local seguro quetenes a momentoa.
[AGENT][NEGATIVE] Pago il la parteque uses a commode do paraeso remil noveciento sad this.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] In fact in the beginning.
[AGENT][NEUTRAL] This is a documents sit a document andesitamos and it's a senor Gonzalez they were the communicarseconaena.
[AGENT][NEUTRAL] Solicitalia and kelelaslica the beneficio del the uh doses des mil venti cuatro.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] The he no he.
[CUSTOMER][POSITIVE] OK, yeah, I ain't not gonna say more effective I maintain telling as I said it's a fechaclu so ao mio pao docio I'm gonna see they said yeah but she's amazing.
[CUSTOMER][NEUTRAL] Uh una er preca.
[AGENT][NEUTRAL] Like, like splica the beneficials del dose debr de do.
[CUSTOMER][NEUTRAL] The benefis.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEGATIVE] They don't say they are good.
[CUSTOMER][NEUTRAL] Oh yeah, they are in.
[CUSTOMER][NEUTRAL] So be it, I do.
[AGENT][NEUTRAL] Yes he is.
[CUSTOMER][NEUTRAL] Tea or me out.
[AGENT][NEUTRAL] Comas coming into but uh.
[AGENT][NEUTRAL] But yeah.
[CUSTOMER][NEUTRAL] Come say I'm a company OK he said and I say I don't be I tell him.
[AGENT][NEUTRAL] Does the facts all of us are alcorreoero.
[CUSTOMER][NEUTRAL] For the pasta, but you say in that I hate that perfect overcorreo but I mean in in my pastipola.
[CUSTOMER][NEUTRAL] For a fact that in my ra.
[CUSTOMER][POSITIVE] Get to say it yeah mocasano and for its enjoying a breathing comunti apaio union and loque unoyama quelo process and I can passing me is the romanda on the face is the the seguo.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Euroque and mapaima in my toe for good for the tapaojo.
[CUSTOMER][NEUTRAL] Because amarandoante Carlo.
[CUSTOMER][NEUTRAL] With the ans I feel the say cacao but I said the boa.
[CUSTOMER][NEUTRAL] no one can be Julio the phone no face the noo the one.
[AGENT][NEUTRAL] Indian.
[CUSTOMER][NEUTRAL] I don't say we have black ono.
[CUSTOMER][NEUTRAL] But the beneficio it say I bring.
[CUSTOMER][NEUTRAL] They don't be.
[CUSTOMER][POSITIVE] Get it on basis to a point and I did it I think I would do it.
[CUSTOMER][NEUTRAL] And don't that the posa so no sosmocommo prose esocorquecomomo.
[AGENT][NEUTRAL] When I loo saviarlo helios benefici to corpolia says when uh.
[AGENT][NEUTRAL] And the process uh ergoo Senegota ala castle senor.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Gonzalez.
[CUSTOMER][NEUTRAL] I can you sorry, yeah, so you don't mere pour so is that.
[AGENT][NEUTRAL] Yes that was.
[CUSTOMER][NEUTRAL] I was on the point they have to get back in the place go back and tellsa I mean my home in my dad don't mean the boy and they can be a focus for money.
[CUSTOMER][NEUTRAL] I don't wanna mama I see OK, this in my graci.
[CUSTOMER][NEUTRAL] It it's, it's a cantaqueo NBA Alan me your belay a man I say it but like.
[CUSTOMER][NEUTRAL] We madata.
[AGENT][NEUTRAL] Siya yes sisacucho is a no queroque on no document.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEUTRAL] Yeah, OK, tagging and I'm in [PII] comunico online.
[AGENT][POSITIVE] She sings graciapo again.
[CUSTOMER][POSITIVE] OK, good. I got one the yeah.
[CUSTOMER][NEUTRAL] No, yeah, hold on and see what.