AccountId: 011433970860
ContactId: 6b522f9c-675f-4fad-980f-a971c1314f7a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 507369 ms
Total Talk Time (AGENT): 249101 ms
Total Talk Time (CUSTOMER): 174381 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/6b522f9c-675f-4fad-980f-a971c1314f7a_20250611T13:58_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] What are the grapes.
[CUSTOMER][NEUTRAL] One congracia Garcia so.
[AGENT][NEUTRAL] Yeah I can see telephone.
[CUSTOMER][NEUTRAL] See never can say say strength in this this is.
[AGENT][NEUTRAL] Uh yeah. E DNA numeral poly sir?
[CUSTOMER][NEUTRAL] See this year short train they sing for res is in it.
[AGENT][POSITIVE] Good, hang on.
[AGENT][NEUTRAL] Manyjodi tin treasinue.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK, they say provedoro estespolio.
[CUSTOMER][NEUTRAL] Uh, it's Polisa.
[AGENT][NEUTRAL] It's a policy.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Well, the
[AGENT][NEUTRAL] Neuro.
[CUSTOMER][NEUTRAL] The lagual come on.
[AGENT][NEUTRAL] Uh-huh. See.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] No, no, it's quetea extra.
[AGENT][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] OK, um, for verific car, uh, immiento direction ere electronico.
[CUSTOMER][NEUTRAL] See esthesia deante cinco terete you know place a place [PII] in here [PII] to come.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Uh, it's the rea in meter aviation me me contra me usernameer noseslo cambiero porqueel email.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Sisinoreada cuenta nva des de lunespasado then the can credo travesucuenta to de la cuentas of er cambiaras, OK.
[CUSTOMER][NEUTRAL] And the
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Ah, OK.
[CUSTOMER][POSITIVE] He posts me you got me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And toss cuenta de lime.
[AGENT][NEUTRAL] Sila last notificaciones gugarleum agamos and proso de reclamopolaac tenriaque rear scuento traves online. So solo baanstra website uh I'm a [PII] as I click on.
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] The cortolaudo.
[AGENT][NEUTRAL] OK, um, [PII], I am [PII].
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I gotta click on sign in when the jebeza panjina but I click on create OSC account.
[CUSTOMER][NEUTRAL] See?
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, yeah, the idea informacion caer informacion cameote ella seguradoso tea click uninsured.
[CUSTOMER][NEUTRAL] Mother.
[CUSTOMER][NEUTRAL] My man.
[AGENT][NEUTRAL] OK, [PII] de logo.
[CUSTOMER][POSITIVE] See you love porque.
[AGENT][NEUTRAL] Yeah, I remember.
[CUSTOMER][NEUTRAL] Uh, so, so stato tenia de tenido [PII] the the
[AGENT][POSITIVE] Oh yes
[CUSTOMER][NEUTRAL] Don't in the airport or or primerave the the text the can.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In amandado part nolo toda lamas.
[AGENT][NEUTRAL] Um, bueno, OK, uh.
[AGENT][NEUTRAL] stamp or for rest.
[AGENT][NEUTRAL] Siqueten unformacion and Diave um informacion sta linea para processa to avianoido processa uh la ultimoque process samos fue in no injunio dressqueloquetamente dress.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] OK, so I just wanna pay the record, the medical, medical.
[AGENT][NEUTRAL] Parade.
[CUSTOMER][NEUTRAL] Perolojoylos and beer manda madonna pajina on the yam viettodolos doctoressconosqueovistoillo despironal masqueonao has firmayella and vitamin.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] The informacion loque pedos parapoder no medicos and the same foracioncus tenogenbio dondevamos and bilo la la loquebutemoato is espanotropo a remedi is our locamosillo remedio informla process tomogen and rest.
[CUSTOMER][NEUTRAL] Movi is the porquenose processado so yes aimpodeo.
[AGENT][NEUTRAL] As I cannot me no demo process a lot apart.
[CUSTOMER][NEGATIVE] That man that don't pay you.
[AGENT][NEGATIVE] No, a pena nobiola documentacion and junvenos via unreclamo oenvia documentacion to deova aunaina uh la personaialo precesos esobana linea desalina ban adolos reclamosladoacion and and oyos ja and aloque is a re clamolo processan so er tomautti and poporque some baria la questan travajado cono mhm.
[CUSTOMER][NEUTRAL] She has.
[CUSTOMER][NEUTRAL] People not see.
[CUSTOMER][NEUTRAL] I don't yeah semana loan.
[AGENT][NEUTRAL] I put
[AGENT][NEUTRAL] Um, juo no canola ultima acion yesaciones paramedic.
[AGENT][NEGATIVE] Its non.
[CUSTOMER][NEUTRAL] Estamoto.
[AGENT][NEUTRAL] Uh-huh, it nongadoacion processes.
[CUSTOMER][NEUTRAL] See ababendendo loquese peronolos loss the mayo parse.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh see like I.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] The rid of?
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] But no they're calling from ame Amanda on the loque me and you know los mande dease bara semana estabian is the.
[CUSTOMER][NEUTRAL] Otracosa por favor er I mean er chemotherapy.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Comosao and question the the the clamopago.
[AGENT][NEUTRAL] No it's me.
[CUSTOMER][NEUTRAL] But can we medic on a la clinica don thequetacommosemanas parapode process that los corosopagos.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's just the logo can be your study.
[AGENT][NEUTRAL] Correct, no chemotherapy or ravioitanbianos loques the factura de taja.
[AGENT][NEUTRAL] Inesesitamosamila flica the beneficiosegu primario so so do documentos soarreclamo paramoapia or parade.
[CUSTOMER][NEUTRAL] Joselomaniaguanza primaria lore clamosquesisierro masaparte loque me laina.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Don't say like.
[AGENT][NEUTRAL] I see, yes.
[CUSTOMER][NEUTRAL] Mo
[CUSTOMER][NEUTRAL] And then she's in my glasses when the uh.
[AGENT][NEUTRAL] Then you are.
[CUSTOMER][POSITIVE] One pros to it.
[AGENT][NEUTRAL] Then uh they get.
[CUSTOMER][NEUTRAL] That's a lot.