AccountId: 011433970860
ContactId: 6b2c28b1-e4a6-422c-bf5f-8315084fc126
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 87180 ms
Total Talk Time (AGENT): 39673 ms
Total Talk Time (CUSTOMER): 31081 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=2.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/6b2c28b1-e4a6-422c-bf5f-8315084fc126_20250529T13:14_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][POSITIVE] Hey [PII], good morning, [PII].
[AGENT][POSITIVE] Good morning.
[CUSTOMER][NEUTRAL] You see for group 269-2126921.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Um, I needed to get a copy of the latest of May invoice. I don't know if you have a June invoice for them yet, but certainly May. Is it too early for the June?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let me look. I've got the system open, so you called at the perfect time. Give me just a second and I'll tell you.
[AGENT][NEUTRAL] Billing invoice, let's see when it says [PII]. Let me see what this actually is.
[AGENT][NEUTRAL] Um, yes, I have the June invoice ready. So yes, I can send that to you.
[CUSTOMER][NEUTRAL] Yeah if you could send me both May and June.
[AGENT][POSITIVE] May and June. OK, yeah, no problem. Let's get them all over here and I'll send them to you. Was there anything else you needed?
[CUSTOMER][NEUTRAL] No, we're still waiting on that very brown green, but that, that makes.
[AGENT][NEUTRAL] Yeah, yeah.
[AGENT][NEUTRAL] Yeah, it's early. I'll follow up with [PII] here in just a little bit and see if they know anything and then we'll get back with you, OK?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK perfect thank you very much.
[AGENT][POSITIVE] You're most welcome. Talk to you soon.
[AGENT][NEUTRAL] Bye bye.
[CUSTOMER][POSITIVE] Have a good day bye.
[AGENT][NEUTRAL] You too bye.