AccountId: 011433970860
ContactId: 6b27a8f1-4a6f-435e-a330-93c4bd79c622
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41279 ms
Total Talk Time (AGENT): 22001 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/6b27a8f1-4a6f-435e-a330-93c4bd79c622_20250114T20:08_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Hello, good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me. I cannot hear you. Please call us back at [PII]. No one in the line is connecting the call.