AccountId: 011433970860
ContactId: 6b219c0e-2455-4444-83c9-11a60bb267fe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 711640 ms
Total Talk Time (AGENT): 242929 ms
Total Talk Time (CUSTOMER): 267945 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/6b219c0e-2455-4444-83c9-11a60bb267fe_20250506T21:06_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] Buenos Aires on not to [PII].
[AGENT][NEUTRAL] On Saturday it's come on for you.
[CUSTOMER][NEUTRAL] When your residami foracion del segu put me in the hands and to me me metal pajina achetete pesegure puntouli punto con arolog in pastcrime pedo quand dometo no jaqueostoy que que quenocuentran mejordiqueano so use what is a gute me is a guru socio nose no parent so yama to power.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] List to tango and there is a pager ID or on this same.
[CUSTOMER][NEUTRAL] Number hospital sir well.
[AGENT][NEUTRAL] It's It's a number of police.
[CUSTOMER][NEUTRAL] El Segundo.
[AGENT][NEUTRAL] 2.
[CUSTOMER][NEUTRAL] OK, Segunde errodos.
[CUSTOMER][NEUTRAL] So you know.
[CUSTOMER][NEUTRAL] Or change by
[CUSTOMER][NEUTRAL] Per Uno.
[CUSTOMER][NEUTRAL] E E
[CUSTOMER][NEGATIVE] Ah, what pucha, you know que terminte you know quetermina no you.
[AGENT][NEUTRAL] Mm, no important uh solament of primes perfect via senor uh system male me confirm us of scimento direction telefanoest the person of the.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The miltogena.
[AGENT][NEUTRAL] I your
[CUSTOMER][NEUTRAL] Did you?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Quantization cuenta.
[CUSTOMER][NEUTRAL] Northeast
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. uh Recoposon.
[CUSTOMER][NEUTRAL] I do say no I say.
[AGENT][POSITIVE] Perfect. The first number the telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] You old demosita electronic tareenta.
[CUSTOMER][NEUTRAL] Uh, [PII]
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] But cuenta.
[AGENT][NEUTRAL] Intebanda a secure punto I am a public punto.
[AGENT][POSITIVE] Correct, sir.
[CUSTOMER][NEUTRAL] Uh, pero, can you ask him this telllula.
[CUSTOMER][NEUTRAL] In computer tango.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] That means I can be sucking in me [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, 36.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] to get it down.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK from today.
[CUSTOMER][NEUTRAL] Only me.
[CUSTOMER][NEUTRAL] And the lapaina.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][POSITIVE] Perfect.la doopla login in sorry a new user.
[CUSTOMER][NEUTRAL] The fact that.
[AGENT][NEUTRAL] Was this, was this a new user?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] OK, [PII]. Are you sorry?
[AGENT][POSITIVE] Perfect. Yeah, a new user, uh, queer la primeroc. I'm an individual with an APL insurance policy.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][POSITIVE] Perfecto aoratique confirm artseki Juandu introduces aido Soloment introduced [PII] who introduced and bien Marti.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Then I will
[CUSTOMER][NEUTRAL] Solo and Lepeto Martinez I mean.
[AGENT][NEUTRAL] See romarti no so no martine solo marti porque is lo questao you know er commorecor lapenoses sits.
[CUSTOMER][NEUTRAL] Um, yeah.
[CUSTOMER][NEUTRAL] Li.
[CUSTOMER][NEUTRAL] In to.
[CUSTOMER][NEUTRAL] Yeah, I mean Chaito.
[CUSTOMER][NEUTRAL] Yeah yeah.
[CUSTOMER][NEUTRAL] I see it.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And, and
[CUSTOMER][POSITIVE] Yeah that's pretty nice right.
[AGENT][NEUTRAL] See this recero porquemas uh ismas.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I just.
[AGENT][NEUTRAL] Is did he have a.
[CUSTOMER][NEUTRAL] He's in your
[CUSTOMER][NEUTRAL] It's so you.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh wait wait wait wait.
[CUSTOMER][NEUTRAL] When it is a cuenta but I have.
[AGENT][POSITIVE] Perfect.alojuntos here pasa retro rearon unusario e una contraena.
[AGENT][NEGATIVE] A lament the sierto.
[AGENT][NEGATIVE] So this los queue quela de la contra.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] OK, OK, now I have no me.
[AGENT][NEUTRAL] Sila unkula minusula unumero character specific pero claro er sierto character no nos noes character.
[CUSTOMER][NEUTRAL] least to have that.
[CUSTOMER][NEUTRAL] Yeah, that's
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Mok next.
[CUSTOMER][NEUTRAL] 00 no, like no they have forgola.
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] la la.
[AGENT][NEUTRAL] Well problem is a is a character the same character or.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] When is it queno.
[CUSTOMER][NEUTRAL] Solos aero and this a password confirm our password, yeah, I know [PII] is in the mina.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Yeah, no, no this a sacramentemale.
[CUSTOMER][NEUTRAL] No no.
[CUSTOMER][POSITIVE] No problem.
[AGENT][NEUTRAL] And see and password [PII].
[AGENT][NEUTRAL] I [PII] permitted.
[CUSTOMER][NEUTRAL] No, we don't know. I can.
[CUSTOMER][NEUTRAL] Because of some.
[CUSTOMER][NEGATIVE] Uh slower on number.
[CUSTOMER][NEUTRAL] What you got the memo.
[CUSTOMER][NEUTRAL] Imbolo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Alright, keep on working.
[CUSTOMER][NEUTRAL] Uh, yeah.
[CUSTOMER][NEUTRAL] But is it y of it.
[CUSTOMER][NEUTRAL] I they they just keep on my talker.
[CUSTOMER][NEUTRAL] On there.
[CUSTOMER][NEUTRAL] Yeah, that's the system.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK yes.
[CUSTOMER][NEUTRAL] At least.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] Yeah, like when that's your prayer.
[AGENT][POSITIVE] Excellent. I and bunavides.
[CUSTOMER][NEUTRAL] But I don't know you know my um I see yeah.
[CUSTOMER][NEUTRAL] Yeah yeah go now.
[CUSTOMER][NEUTRAL] No what you say.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEGATIVE] Puela preta er don't the puesuales on los meosqueais poles oppasa carunasitapa queme and no fun.
[AGENT][NEUTRAL] OK, but ernese cao er nootros not the moistericostique Jamarausseguro principal but informaote a scute assist esta solamente la parteleseguro principal cono er alalloquelica commodesipagooseguranza.
[AGENT][NEUTRAL] medicals.
[CUSTOMER][NEUTRAL] Ah, that's it.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I send those on me make depends how I say it's the combaa what is on his naked.
[AGENT][NEGATIVE] No, no, no.
[AGENT][NEUTRAL] Leo principal and informacion.
[CUSTOMER][NEUTRAL] Ah, well
[AGENT][NEUTRAL] What is.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Poloniogala carta is jama apele image go unpalodientes paloojos de una ina kejamasita health care peronosis.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm. I see.
[AGENT][NEUTRAL] Pera principalento signa pretalesales on sus er sus medios or sue bringaralliaeros paraqueaona contacts.
[CUSTOMER][NEUTRAL] Ah when no senor lagra much so yeah.
[AGENT][POSITIVE] No problem. I'll go.
[CUSTOMER][NEUTRAL] Muyamal.
[CUSTOMER][NEUTRAL] No, no it's it's at she's in your.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] Well, I tell it.