AccountId: 011433970860
ContactId: 6af2b1eb-add7-4e6d-a0df-6e072ac6b88b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63139 ms
Total Talk Time (AGENT): 10691 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/6af2b1eb-add7-4e6d-a0df-6e072ac6b88b_20250421T21:50_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.