AccountId: 011433970860
ContactId: 6ad909d6-0dd6-428d-a436-edf5e9075568
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33279 ms
Total Talk Time (AGENT): 7977 ms
Total Talk Time (CUSTOMER): 24761 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/6ad909d6-0dd6-428d-a436-edf5e9075568_20250603T14:49_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII].
[CUSTOMER][NEUTRAL] Hi [PII]. My name is [PII]. I'm calling from the risk management group. I'm calling because I was speaking to [PII]. Um, previously we used to have a username and password, and now it's requesting my email address when I enter my email address, I don't have anything to create, so I'm not sure how I have to proceed in order to retrieve our commission statements online.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Um, OK, so how, what was it set up under a previous?