AccountId: 011433970860
ContactId: 6ac26c3b-f62f-45e9-86e7-7c35bcb210e4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 77459 ms
Total Talk Time (AGENT): 20141 ms
Total Talk Time (CUSTOMER): 40491 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/6ac26c3b-f62f-45e9-86e7-7c35bcb210e4_20250617T14:11_UTC.wav
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[AGENT][NEUTRAL] That says at American Public Life. My name is [PII]. Come on.
[CUSTOMER][NEUTRAL] Oh no I know one of the er Leamo de mm so and then er Yanentando and trava and Ciodu but I said about the limbo is getting them more and then the mayo in in openran.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] With the left?
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] No, loss.
[AGENT][NEUTRAL] And span.
[CUSTOMER][NEUTRAL] One moment, but it's a moment to go Amelia er parapa the batavento soda in the bottom for the lama.
[CUSTOMER][NEUTRAL] Yo no for the lama moment.
[AGENT][NEUTRAL] Uh bueno de la pasa is a deparment.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Referring.
[CUSTOMER][NEGATIVE] That's really no