AccountId: 011433970860
ContactId: 6ab35990-103b-4285-863a-2e7b511e214a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 338690 ms
Total Talk Time (AGENT): 154444 ms
Total Talk Time (CUSTOMER): 111740 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/6ab35990-103b-4285-863a-2e7b511e214a_20250204T15:39_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] I cut down.
[AGENT][NEUTRAL] We want, we want the air.
[CUSTOMER][NEGATIVE] Coraicidal.
[AGENT][NEUTRAL] OK, uh, common pas is still the, you know.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, may I put you for when there's a number of the police are gonna pay I suppose he's still in the in the other way.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Equeoque one numeral.
[AGENT][NEUTRAL] I outpatient certificate number or in hospitaler no parttavajo.
[CUSTOMER][NEUTRAL] But the
[CUSTOMER][NEUTRAL] LIV
[CUSTOMER][NEUTRAL] A number of ID
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] In a telecommo outpatient certificate number intermin a siete leo was.
[CUSTOMER][NEUTRAL] Ah, he, yeah, yeah, yellow bean.
[CUSTOMER][NEGATIVE] erroventitres sincuentosao te.
[CUSTOMER][NEUTRAL] A L O.
[AGENT][NEUTRAL] 4.
[AGENT][NEUTRAL] OK, so you know system let me confirm so nasientod direction innumer telephone.
[CUSTOMER][NEUTRAL] Uh, the [PII] [PII] [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] either casa electronicosa.
[CUSTOMER][NEUTRAL] No, no, teno canotao oten.
[AGENT][NEUTRAL] And the.
[CUSTOMER][NEUTRAL] Torque.
[AGENT][POSITIVE] OK, buenoses system valiar prosemiento pronto elela poliaparti prose correct.
[CUSTOMER][NEUTRAL] Mhm. See y yo I don't call me joy.
[AGENT][NEUTRAL] Indiana.
[AGENT][NEUTRAL] The beneficials sapolisa servis outpatient.
[AGENT][NEUTRAL] Plos in for Marquesto solauna verificacion de latura no a disclaimer quilapolia.
[AGENT][POSITIVE] Apoliaridatura asum maximo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Dossosor the cervicio outpatient.
[CUSTOMER][NEUTRAL] You get to be.
[AGENT][NEUTRAL] Canova is alisa and the reciertotamento medic essemimodio te regressa casa is considered a out patient. She stayed sequeda machos seria consideraddo inpatient.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Who was in a casola el beneficios different secaola poli cureasmilla de salo.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] No, I saw your logo is the casa.
[AGENT][NEUTRAL] Correct and consider outpatient here and maximumlapolile cureson dosientozola desora.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] scient.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah to para paragrareo quemeoarmiroqueseguro para.
[CUSTOMER][NEUTRAL] Hi
[AGENT][NEUTRAL] Quanzo cuanosteosseos medical rela de ria lesujero in regratjeto de soseguro principal illa de no so quetelaque un gale cure la part.
[CUSTOMER][POSITIVE] Yes I would
[CUSTOMER][NEUTRAL] Some
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Estekele curetasintozola rediario p a cervicios outpatient nobulaos is prepodamoser assistilele mejor workses I usedbien.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm. Opala pasientamma.
[AGENT][NEUTRAL] I'll see it.
[CUSTOMER][NEUTRAL] Oh yeah noseoindo is amoqueo have toesa coso.
[CUSTOMER][NEUTRAL] OK. Sorry.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] No, no, no.
[CUSTOMER][NEUTRAL] No, no, he just lay your son of the.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] When it's better for them.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Como.
[AGENT][NEUTRAL] My number is Osteo.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] As he is.
[CUSTOMER][NEUTRAL] OK, when, when be out?
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] G Garcia
[CUSTOMER][NEUTRAL] OK, got you, bye.