AccountId: 011433970860
ContactId: 6a9b3963-e100-4060-8ac6-b957303d4270
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 426850 ms
Total Talk Time (AGENT): 208804 ms
Total Talk Time (CUSTOMER): 142482 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/6a9b3963-e100-4060-8ac6-b957303d4270_20250530T17:49_UTC.wav
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[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] But I consider with all that.
[CUSTOMER][NEUTRAL] But I tried it.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Although uh will but
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Unto the the mids.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] And what do you.
[AGENT][NEGATIVE] And you know for the sta I cursing.
[CUSTOMER][NEUTRAL] There was, there was a number of police.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Oh boy.
[CUSTOMER][NEUTRAL] You don't see.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Some of you know er some of the head the head of the er it's uh that is.
[AGENT][NEUTRAL] The prehomo policy certificate number, outpatient certificate number or in hospital er number I was determining.
[CUSTOMER][NEUTRAL] See, see, see, I hope he does.
[CUSTOMER][NEUTRAL] 60 of those.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ah yeah, that's Crodo quantauno sinuentidos Mel.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] What.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] telephone.
[CUSTOMER][POSITIVE] In the queer venta royal fun bro.
[CUSTOMER][NEUTRAL] How about tomato dresser or say uh 20 dresses you say it's pop.
[CUSTOMER][NEUTRAL] And how was the sky.
[AGENT][NEUTRAL] [PII] will be there in this direction and then transfer me towards the kaya.
[CUSTOMER][NEUTRAL] No, no, no, we, no we we.
[AGENT][NEUTRAL] figures in your electronico socialista policy.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Quenta Aroa Gail.
[AGENT][NEUTRAL] that is a tea.
[CUSTOMER][NEUTRAL] In a 547.
[AGENT][NEUTRAL] Anna.
[CUSTOMER][NEUTRAL] What you what you do I mean.
[AGENT][NEUTRAL] Cole el monto lena and uh cartaquesa.
[CUSTOMER][NEUTRAL] Mid mid mid train.
[AGENT][NEUTRAL] Indian.
[CUSTOMER][NEUTRAL] Like that.
[CUSTOMER][NEGATIVE] But no, no.
[AGENT][NEUTRAL] It's the cars no no uh paleoficiosest la cruzervis says the sins in embargo no I er no the beneficio de principal.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] It's the police ofuna de la scientera. It's the police principalos principal la part I do of courseguza parauservios medics que la seera residioentses uses nose and el relamo juntolica in the beneficios roughly handle part.
[AGENT][NEUTRAL] Is condo uh apele cure a sine embargo.
[CUSTOMER][NEUTRAL] Yeah, see.
[AGENT][NEUTRAL] As the clamosis no continue lacksplias in the beneficis eleartalisegar.
[AGENT][NEUTRAL] The saber queneitamos queo paracontier process and rela.
[CUSTOMER][NEUTRAL] Yeah to see that.
[AGENT][NEUTRAL] Likeslica the beneficio del Seguro principal.
[AGENT][NEUTRAL] But I said the uh the Marso.
[CUSTOMER][NEUTRAL] Why not?
[CUSTOMER][NEUTRAL] No, it's a er no no er no no that's what I that's the person.
[AGENT][NEUTRAL] In the end solamentele the explicoque la polisa.
[CUSTOMER][NEUTRAL] And then
[AGENT][NEUTRAL] Instapolia des principal el lugardo was posa resin to medical use the video bianos are clamojun to condocumento.
[AGENT][NEUTRAL] So for tournamento no el el cla no cure the clamofunegado as they receive amosqueo specific la parte reso in the cus.
[AGENT][POSITIVE] No problem continued for some internal glamo.
[AGENT][NEUTRAL] The so contact the golaicina del doctor explicit paraque threaten and biosolospo.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] The ultraformatta menos step puede ingresar assitio principal just app or atro de Cinia.
[AGENT][NEUTRAL] Solicito used.
[CUSTOMER][NEUTRAL] We
[CUSTOMER][NEUTRAL] Sorry, sorry.
[CUSTOMER][NEUTRAL] OK, that's, that's it.
[AGENT][NEUTRAL] That's areas.
[CUSTOMER][NEUTRAL] No, no, no supplemented. There was no, no, no, I'm yeah, and then the the sero er er er se and no, no.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Yes.