AccountId: 011433970860
ContactId: 6a7b6ae6-31ef-4375-ac0d-a19ce0dfb8a5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4059 ms
Total Talk Time (AGENT): 2530 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/6a7b6ae6-31ef-4375-ac0d-a19ce0dfb8a5_20250317T13:41_UTC.wav
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[AGENT][NEUTRAL] We.