AccountId: 011433970860
ContactId: 6a6a829f-cb34-4af7-affb-31961bbe2238
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18809 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1757 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/6a6a829f-cb34-4af7-affb-31961bbe2238_20250313T20:45_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.