AccountId: 011433970860
ContactId: 6a6a00f2-3ade-4dd4-b604-ea57c1d66b1b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 611489 ms
Total Talk Time (AGENT): 234569 ms
Total Talk Time (CUSTOMER): 254793 ms
Interruptions: 1
Overall Sentiment: AGENT=0.6, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/6a6a00f2-3ade-4dd4-b604-ea57c1d66b1b_20250331T17:49_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] The conflict can be us.
[AGENT][NEUTRAL] On that.
[CUSTOMER][NEUTRAL] BTM B
[CUSTOMER][NEUTRAL] See you curita moment and the the reincasao rere.
[CUSTOMER][NEUTRAL] Uh, if we get your metrocomo gonna say or create the have to say to a poe if we uh you took ingena but no I made gena.
[CUSTOMER][NEUTRAL] When fortemao me in the cuento con osciendoy parteotenendo I go.
[CUSTOMER][NEUTRAL] But yeah.
[CUSTOMER][NEUTRAL] You can see that.
[CUSTOMER][NEUTRAL] It viola mano biotego elladovia orita.
[CUSTOMER][NEUTRAL] A perbinolo teguana man see.
[CUSTOMER][NEUTRAL] It so per poo and say.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] OK, system have no depos local research informacion assists the way.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] No I said no more a nolo say no more so.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Coreto
[AGENT][NEUTRAL] Susan.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, they want me to say all pointed.
[CUSTOMER][POSITIVE] Thank you
[CUSTOMER][NEUTRAL] OK, lure what?
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] And kiss.
[AGENT][NEUTRAL] Massa.
[CUSTOMER][NEUTRAL] OK, see katose or che
[AGENT][NEUTRAL] Tres rescuatro quinces over that.
[CUSTOMER][NEUTRAL] Hey yes I mean
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] numbers in your?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah [PII].
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] See, uh, so put me question as she made the uh Julio re. Let me know when she decides that credit Julio.
[CUSTOMER][NEUTRAL] OK, uh art oritaita is is uno roserodo paso eme a trip.
[CUSTOMER][NEUTRAL] A.
[CUSTOMER][NEUTRAL] uh.
[AGENT][NEUTRAL] was the electronic.
[CUSTOMER][NEUTRAL] See Viva Santiago Christian I know what you mean.
[AGENT][POSITIVE] Mucho gracias Iote uh recimentoercuandutamenteroso de la polio sequelio gonna pay.
[CUSTOMER][NEUTRAL] See you you already no not not not not you know OK now you are.
[CUSTOMER][NEUTRAL] Now.
[CUSTOMER][NEUTRAL] Pero you ready you know a sale trabe yeah you're not go but 2 of you you the the to see.
[AGENT][NEGATIVE] And ertina jeta senor vivas deteseguro.
[CUSTOMER][NEGATIVE] Uh, no.
[CUSTOMER][NEUTRAL] No, but the only.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] How many on uh
[AGENT][NEUTRAL] And bieropia virtual re electronico de la jeta.
[AGENT][NEUTRAL] Adamopoa entrea reformacionala alugar on the rescis.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][POSITIVE] OK, perfect. pago that's what its.
[AGENT][NEUTRAL] Claroclavisacre clamoi wassado andloquelia cure escomo lalio beneficios.
[CUSTOMER][POSITIVE] Take care of me to that I mean.
[CUSTOMER][NEUTRAL] OK, OK, when my name la la la la lay queue queue.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Seeing more when I eat.
[CUSTOMER][NEUTRAL] No no no no but the.
[CUSTOMER][NEUTRAL] It those are shakiro.
[CUSTOMER][NEUTRAL] You also you you see when [PII] official est me polisa but it is a it is a make ok but you know the.
[CUSTOMER][NEUTRAL] Like a like you know.
[CUSTOMER][NEUTRAL] Well
[AGENT][NEUTRAL] But.
[CUSTOMER][POSITIVE] OK beneficial extra e ey cuta or a classic.
[CUSTOMER][NEUTRAL] OK, your Judopa is a uh they pay.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Uh, special, was you.
[AGENT][NEUTRAL] Leliacion de la argo quequesto soloment una verification the guarantee about it is a disclaimer la.
[AGENT][NEUTRAL] Apolicina beneficiospilio.
[AGENT][NEUTRAL] It is the is the beneficio is a maximo de quientola desora maximum danios inresado maziondi la polia brindle beneficio de confiramiento el coalesincuenttado la resorilla maximo train for persona lao.
[AGENT][NEUTRAL] Tamicasoli seno and unafa ambulatiaoic doctor.
[AGENT][NEUTRAL] rose unspi una facil bula la polile cure asta docientosincuentao la resora maximum diallanolairios de sela lisaicina clinicapriva del doctor la poliaecureciento in cincodo la resor er irrujia er opor maximo reosa salano.
[AGENT][NEUTRAL] The main beneficios paralavicitalaergen in hospital. The cures in cuentaola desorilla Maximosa salanosyte system on urgent care.
[AGENT][NEUTRAL] The pole cure sincuenta la resorvicita poria maximo de cuatro di elano the beneficios para la vicitaloica doctor is sincuentaola debien maximo de cuatro er sincula desor pardon maxime cuatro di elano.
[AGENT][NEUTRAL] In Christenitsapiafiraia cual.
[AGENT][NEUTRAL] Lapolile cure train pordia maximo de cuatrodiasalla.
[AGENT][NEUTRAL] I examine the diagnosticoseles as to maximo de la resora maximum dlao.
[AGENT][NEUTRAL] I mean not been beneficial but uh uh.
[AGENT][NEUTRAL] But a prescriptiones or medicinas a pole curedizola resora maximo de quince salano.
[AGENT][NEUTRAL] Inca can assistance here the ambulancecia.
[AGENT][NEUTRAL] Lapoliale cure in caso de quelabulancia is terrestri sincuenta lo resora maximo unanno ECS is the ciendola desora maximo dean.
[CUSTOMER][NEUTRAL] OK, OK, when you see that to say that I pay, OK.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] No, but I.
[CUSTOMER][NEUTRAL] Uh-huh, so
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] means jeans and.
[CUSTOMER][NEUTRAL] Right
[CUSTOMER][NEUTRAL] OK.