AccountId: 011433970860
ContactId: 6a49a09e-4511-4bba-bbad-528223db684a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30819 ms
Total Talk Time (AGENT): 12410 ms
Total Talk Time (CUSTOMER): 17181 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/6a49a09e-4511-4bba-bbad-528223db684a_20250625T12:03_UTC.wav
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[AGENT][NEUTRAL] APL, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey girl.
[CUSTOMER][NEUTRAL] It's me. I'm, I'm testing. We did, we did some work last night and I'm seeing what's up, so.
[AGENT][NEUTRAL] Hey hey.
[AGENT][NEUTRAL] Hm.
[AGENT][POSITIVE] Oh yeah, I mean, no, my everything's fine on my end so far I think.
[CUSTOMER][NEUTRAL] That's all.
[CUSTOMER][POSITIVE] All right, sweet girl. Thank you. I appreciate it. Bye-bye.
[AGENT][NEUTRAL] Also
[AGENT][NEUTRAL] Uh-huh. Hi.