AccountId: 011433970860
ContactId: 6a14bbb1-f945-4273-91d0-a24b2a9b8062
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 156820 ms
Total Talk Time (AGENT): 49464 ms
Total Talk Time (CUSTOMER): 92688 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/15/6a14bbb1-f945-4273-91d0-a24b2a9b8062_20250415T15:58_UTC.wav
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[AGENT][NEGATIVE] That's just being mad American public life. My number is [PII].
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Monikaas as rati to me no claim and oka is just.
[AGENT][NEUTRAL] OK, yeah.
[CUSTOMER][NEUTRAL] Er, a man.
[CUSTOMER][NEUTRAL] Uh-huh, I, I.
[AGENT][NEUTRAL] May I ask your number
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] Souma police, sir.
[CUSTOMER][NEUTRAL] Let me show you let me see.
[CUSTOMER][NEUTRAL] No matter for this uh.
[CUSTOMER][NEUTRAL] there.
[CUSTOMER][NEUTRAL] OK give me a second, um.
[CUSTOMER][NEUTRAL] Olia is dressing cuatro dressing change the, the people who and all this stuff.
[AGENT][NEUTRAL] Suchanacimiento.
[CUSTOMER][NEUTRAL] But Miami. Let me see, don't change.
[AGENT][NEUTRAL] In La directionic or electronica.
[CUSTOMER][NEUTRAL] Yes, yeah, [PII] now I was [PII].
[CUSTOMER][NEUTRAL] And then they had an internal conversation with like the whole team and then.
[AGENT][NEUTRAL] got electronicaer hour.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, see, so, um, Madono's unrelamo de ques medijo da.
[CUSTOMER][NEUTRAL] See [PII] doctor [PII] direct I mean to say that is for me.
[AGENT][NEUTRAL] Sino novamosa yammarueyallea quespaque yosa reclass no yamamosa laicinas el medio paracagan um para informacion.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mean the the.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] See sue comuna carta is noquela tratapalebarao as and so mosque queasse paralebarao.
[CUSTOMER][NEUTRAL] OK, oh yeah, the, the mail contrario.
[AGENT][NEUTRAL] Mhm, I see.
[CUSTOMER][NEUTRAL] OK, boys.
[AGENT][NEUTRAL] See then when N is my American public life bye.