AccountId: 011433970860
ContactId: 6a002db1-1930-46f6-b038-dc654f036e22
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16378 ms
Total Talk Time (AGENT): 6550 ms
Total Talk Time (CUSTOMER): 8328 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/6a002db1-1930-46f6-b038-dc654f036e22_20250417T21:02_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], are you guys open tomorrow? You're closed for Good Friday.
[AGENT][NEUTRAL] No, we're open.
[CUSTOMER][POSITIVE] You are OK alrighty I'll pick it up tomorrow. Thank you much.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] OK, of course, have a good day.
[CUSTOMER][NEUTRAL] Bye bye.