AccountId: 011433970860
ContactId: 69e612ca-5feb-4642-9e3e-e0fa6c443423
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 71839 ms
Total Talk Time (AGENT): 21863 ms
Total Talk Time (CUSTOMER): 32433 ms
Interruptions: 0
Overall Sentiment: AGENT=1.1, CUSTOMER=-0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/69e612ca-5feb-4642-9e3e-e0fa6c443423_20250408T19:01_UTC.wav
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[AGENT][POSITIVE] Gracias mad American public life, my number is [PII].
[CUSTOMER][NEUTRAL] They went Saturday and we just to Jamando for you.
[AGENT][NEUTRAL] OK, I hear that.
[CUSTOMER][NEGATIVE] They they can't get main selling.
[AGENT][NEUTRAL] OK, so no more police.
[CUSTOMER][NEUTRAL] Oh, I see.
[CUSTOMER][NEUTRAL] OK, no [PII] but I.
[AGENT][NEUTRAL] [PII] the number.
[CUSTOMER][NEUTRAL] I probably
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Qualum I say would also.
[CUSTOMER][NEUTRAL] Um, so don't get that complaint about telephone rote.
[AGENT][NEUTRAL] Mm, [PII] completo.
[CUSTOMER][NEUTRAL] And don't say you're gonna mute medilata hea go.
[AGENT][NEUTRAL] See a start [PII] mhm.
[CUSTOMER][NEUTRAL] OK, mm those are my number.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, much of this.
[AGENT][POSITIVE] Yeah [PII] at American Public Life Pao India bye.
[CUSTOMER][NEUTRAL] Right.