AccountId: 011433970860
ContactId: 69b6331c-7c46-4f12-a003-7411e29d789a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8350 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 589 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/69b6331c-7c46-4f12-a003-7411e29d789a_20250605T16:05_UTC.wav
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[CUSTOMER][NEUTRAL] Really