AccountId: 011433970860
ContactId: 69911a7f-43af-4f63-9126-9d52fc3279a9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 234479 ms
Total Talk Time (AGENT): 83778 ms
Total Talk Time (CUSTOMER): 110789 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/69911a7f-43af-4f63-9126-9d52fc3279a9_20250508T17:31_UTC.wav
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[AGENT][NEUTRAL] We gonna sell this.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Oh sorry.
[AGENT][NEUTRAL] We've been so it's coming to.
[CUSTOMER][NEUTRAL] Ola mira just want I don't claim online per second no recono semis queenaqueyammar and quetoasimmi immi er the eta activo porqueosimroselitre.
[AGENT][NEUTRAL] OK, the police are gonna pay it.
[CUSTOMER][NEUTRAL] OK. Maybe um.
[CUSTOMER][NEUTRAL] Me the benefit uh 3rd number.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Oh medics group.
[CUSTOMER][NEUTRAL] OK, er and tres.
[AGENT][NEUTRAL] It it matter.
[CUSTOMER][NEUTRAL] Cerroquires unocincouno Mel.
[AGENT][NEUTRAL] 4.
[CUSTOMER][NEUTRAL] that yes.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] o tea.
[CUSTOMER][NEUTRAL] Uh-huh, um, Mita.
[AGENT][NEUTRAL] C and so.
[CUSTOMER][NEUTRAL] Ari tai cuatro rees sciento on erro cuatro so we sciento sincuenta cuatro ate a place Miami Florida reres uno.
[AGENT][NEUTRAL] This is in a ca.
[CUSTOMER][NEUTRAL] I mean I see a doctor just say.
[CUSTOMER][NEUTRAL] Per
[AGENT][NEUTRAL] Hey, Proscia, Procia.
[CUSTOMER][NEUTRAL] Minomora telepoacita Jose siete er do.
[AGENT][NEUTRAL] Eleva essa unamento.
[CUSTOMER][NEUTRAL] Caspa.
[AGENT][POSITIVE] Perfect.timositos Suarez electronico sociopolia.
[CUSTOMER][NEUTRAL] It's solonosemorecorre no gmail hotmail or el [PII].
[AGENT][NEUTRAL] Uh, Sukoro personnel.
[CUSTOMER][NEUTRAL] OK, [PII]
[AGENT][NEUTRAL] El.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. The one and the other is to say on the porque er erando la cuentan line correct.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Perfectoin seva and they said no correct.
[AGENT][NEUTRAL] I entrees is called la primera. I'm an individual with an APL insurance policy.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, our preunta loque que I claim is unpago to sere urgent curd or mijo uncopago er migalo include you.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Also I back in the foil.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] No no ver um no my demoquelia Paresecommo solamente individual covertura individual esta questa cubiertajolos beneficio esote you know so.
[CUSTOMER][NEGATIVE] Oh, OK, Celga for there no OK.
[AGENT][NEUTRAL] There's a.
[CUSTOMER][POSITIVE] OK, muchisima gracia [PII].
[AGENT][NEUTRAL] I'll go the other way.
[CUSTOMER][NEGATIVE] No poo mucha gracia.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Iguala.