AccountId: 011433970860
ContactId: 69683da5-1f66-4302-bb6b-ff1673ff91fd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12819 ms
Total Talk Time (AGENT): 3951 ms
Total Talk Time (CUSTOMER): 3299 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/69683da5-1f66-4302-bb6b-ff1673ff91fd_20250130T19:14_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, you're speaking to [PII]. I'm calling you from Pros.