AccountId: 011433970860
ContactId: 694270ed-30d6-4496-8b98-1f4c3a8d909e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 123949 ms
Total Talk Time (AGENT): 31011 ms
Total Talk Time (CUSTOMER): 54078 ms
Interruptions: 2
Overall Sentiment: AGENT=0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/694270ed-30d6-4496-8b98-1f4c3a8d909e_20250506T19:46_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] Ola and your reference here but it's.
[AGENT][NEUTRAL] I yeah.
[CUSTOMER][NEUTRAL] Uh, I don't see, uh, put them on the board, but uh.
[CUSTOMER][NEUTRAL] For my dad don't be the medical paraliacion.
[AGENT][NEUTRAL] OK, here for.
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Policy number SL0 uno no IPL.
[CUSTOMER][NEUTRAL] Oh, OK, no, never mind. You wanna come er I'll, I'll APL online.
[AGENT][NEUTRAL] We'll stay there.
[CUSTOMER][NEUTRAL] But can maybe be the member ID.
[AGENT][NEUTRAL] OK, you still esta sociadda cona polio tees parte de la polio bres.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] See and uh nombre give mami bopa.
[AGENT][NEUTRAL] In the end.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Yeah, I don't.
[AGENT][POSITIVE] OK, [PII] de la uh [PII] punto.
[CUSTOMER][NEUTRAL] Um and take moment take up please.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Yeah man.
[CUSTOMER][NEUTRAL] See.