AccountId: 011433970860
ContactId: 69323cc2-6aea-4e41-aa36-31c46aa81347
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 416829 ms
Total Talk Time (AGENT): 187999 ms
Total Talk Time (CUSTOMER): 157626 ms
Interruptions: 2
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/69323cc2-6aea-4e41-aa36-31c46aa81347_20250311T18:15_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mm nothing you go uh not mm.
[CUSTOMER][NEUTRAL] Carta and the arepago.
[CUSTOMER][NEUTRAL] And says are calling for the smequetema the cure.
[CUSTOMER][NEUTRAL] Pero que queso que no correo que um noncontestado noseen in um.
[CUSTOMER][NEGATIVE] But I still get up and down that's it.
[AGENT][NEUTRAL] In the end.
[CUSTOMER][NEUTRAL] Yeah, now's.
[CUSTOMER][NEUTRAL] No no no employees.
[CUSTOMER][NEUTRAL] Is a.
[CUSTOMER][NEUTRAL] Perrobos sincuent Nue beinueve set.
[AGENT][NEUTRAL] The Jose dos in container in the city.
[AGENT][NEUTRAL] on the floor.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] It's um Mayo dose, the instruction, um, the experiment.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK, the like is, uh, petro dress I know uh I live there street, uh, downing no sina and stay in [PII] uh no mores quasquaatro strees.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The electronic.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] uh.
[AGENT][NEUTRAL] queer.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] To the next conos.
[CUSTOMER][NEUTRAL] In
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Uh, no, er, make a mandero, uh, I no man.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You can no second correo it just say this um itstaque que quenoubre is aparte or sentences uh.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] It was good in person.
[AGENT][NEUTRAL] And then it was a system but uh
[AGENT][NEUTRAL] But.
[AGENT][NEUTRAL] This is.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It was rela cervicios and custodon deerrero.
[AGENT][NEUTRAL] Put it on.
[AGENT][NEUTRAL] Come on.
[CUSTOMER][NEUTRAL] Ma
[AGENT][NEUTRAL] Be
[CUSTOMER][NEUTRAL] It was not I I don't say just to uh.
[AGENT][POSITIVE] Mm, yeah, perfect.
[AGENT][NEUTRAL] See effect amazon servicios and stan to the uh farero.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, I see the sector and thank you for looking back. So is the process to the bro.
[AGENT][NEUTRAL] Elmo pea via questamos esperanto con confirmation debilia parte desu and pleador.
[CUSTOMER][NEUTRAL] Insect.
[CUSTOMER][NEUTRAL] Confirmation.
[AGENT][NEUTRAL] Really.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] Oh, OK, perfect. See, now sole memos on a [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, prestotecuatroticuatro is [PII].
[AGENT][NEUTRAL] So Mahino.
[CUSTOMER][NEUTRAL] [PII]? No, no, nothing was yeah.
[AGENT][NEUTRAL] Oh no, no, Peron, no, no, no, it's the direction the doctor [PII] direction the doctor [PII].
[AGENT][NEUTRAL] [PII] is the direction of correction una una memo azuasa canoesaberquestamos de lesa de informacionesque informacion cer sevida bamoso uh.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] uh, reel process I meano de lamo.
[AGENT][NEUTRAL] Yes, so here as you said here in [PII] nursing contact to the portamento decursoumanos or uh personal ac de los uh seros medical senso compia.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Also communicos uh verificares information.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] No you're communics.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] So I mean to confirm estanes esperando la confirmation delehi that demadores its information via correelectronico or corredo regula or or comma uh no just.
[AGENT][POSITIVE] Correct. Yes yes.
[AGENT][NEUTRAL] Bueno loque queloque que el ella companlo hi you quinoformacion loa and lonegalovela semana unaca quinces penindo contrato use.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I uh no moss momentum to astake no resimosolo relamoscute uh peron los service meo er dentalesquier rescio tan to paralo elio noerer processadostasimo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] But this is my communico calling.
[AGENT][NEUTRAL] uh [PII].
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] No, sir.
[AGENT][POSITIVE] It's very good.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Plus