AccountId: 011433970860
ContactId: 690dd677-68c0-445f-8df9-7bfe1d779976
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12350 ms
Total Talk Time (AGENT): 1290 ms
Total Talk Time (CUSTOMER): 2369 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/690dd677-68c0-445f-8df9-7bfe1d779976_20250618T14:58_UTC.wav
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[AGENT][NEUTRAL] You know you can.
[CUSTOMER][NEUTRAL] Yes, hi, this is [PII]. How are you?
[CUSTOMER][NEUTRAL] Hello?