AccountId: 011433970860
ContactId: 68c45544-9634-4bb2-afd5-fea91b64b875
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 161529 ms
Total Talk Time (AGENT): 86732 ms
Total Talk Time (CUSTOMER): 55354 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/68c45544-9634-4bb2-afd5-fea91b64b875_20250305T16:04_UTC.wav
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[AGENT][POSITIVE] But gracia pole.
[CUSTOMER][NEUTRAL] Oh like a bono salud [PII]. She had to care of chicalo beneficial inacciente.
[AGENT][NEUTRAL] Melissa beneficios email telephone and connect.
[CUSTOMER][NEUTRAL] Saroqueres errocincos [PII] do cinco extension cinto dose.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Urology specialty care in [PII].
[AGENT][NEUTRAL] OK, gracia Napolia decia.
[CUSTOMER][NEUTRAL] Cerroventicinco erron noventave bee Mel.
[AGENT][NEUTRAL] Mm Mila with maha.
[CUSTOMER][NEUTRAL] See crocinco roue bee M L Ocho.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Gula nombre and sciento de paciente.
[CUSTOMER][NEUTRAL] Jorge Lopez Cincoventochoa Cinco.
[AGENT][POSITIVE] Perfect gracias to seria beneficio officeicina specialista or uh facilida mulatoria.
[CUSTOMER][NEUTRAL] See, OK.
[CUSTOMER][NEUTRAL] Office in the pea.
[AGENT][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And the benefique to guarantees in the coverturanemojuna effectivid that the Julio uno venti cuatro est active esto momentos juna strosegurosario supplementario primario.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm. Mhm.
[AGENT][NEUTRAL] OK, conesarimoloqueo promocopago. OK, um, el beneficio estapolisa is the scientos encuenta la.
[CUSTOMER][NEUTRAL] Oh OK, OK.
[CUSTOMER][NEUTRAL] Coilla. OK.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] For the yeah. OK, er, can I have a reference.
[AGENT][NEUTRAL] No more numeral referencia I mean umbrella fe that we see this.
[CUSTOMER][NEUTRAL] OK, so he's the.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Sol, correct, yes. Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, gra gra.
[AGENT][NEUTRAL] And when one.
[CUSTOMER][NEUTRAL] Bye, ma'am. Bye, ma'am.
[CUSTOMER][NEUTRAL] Bye bye.
[AGENT][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Gracia bye.
[AGENT][NEUTRAL] Yeah.