AccountId: 011433970860
ContactId: 68c43815-96a8-43a4-9bb9-88e73680a1cb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26879 ms
Total Talk Time (AGENT): 12148 ms
Total Talk Time (CUSTOMER): 14087 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/68c43815-96a8-43a4-9bb9-88e73680a1cb_20250424T15:35_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling SL. This is [PII]. How can I help you?
[CUSTOMER][NEGATIVE] Yeah, whenever I get you on the phone I can never hear you and I always end up hanging up and calling back in again. Are you like way far from your phone or something? Sounds like you're in in a deep tunnel.
[AGENT][NEUTRAL] Mm.
[AGENT][POSITIVE] No, that's funny cause you're the only person that says that. So, cause you kind of, you kind of sound like you're in a tunnel as well.
[CUSTOMER][NEUTRAL] No, I can't hear you.
[CUSTOMER][POSITIVE] Alright, let me call back thanks.