AccountId: 011433970860
ContactId: 68b5f54f-270c-4527-89b1-da546ac7aca2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4731270 ms
Total Talk Time (AGENT): 820399 ms
Total Talk Time (CUSTOMER): 2149743 ms
Interruptions: 19
Overall Sentiment: AGENT=0, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/68b5f54f-270c-4527-89b1-da546ac7aca2_20250421T18:54_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Be gracia have conquito.
[CUSTOMER][NEGATIVE] Holala [PII].
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] She can, she can pay you and you know mhm.
[CUSTOMER][NEUTRAL] Mira.
[CUSTOMER][NEUTRAL] Yes, that is, er, yeah, well unito car well she's sciente.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, quest quest patrahipalante quesilloo lobia tatata transa mela montene system and nose sillo is oloise no hesitos mi port for orsi led golo document cuentos.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Eyes and la facturas conos codigos una facturajalotro seguro theme porque metocacopago arentadola oseque uh PL mepagapago commotal que.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, OK, they remember I go call number.
[CUSTOMER][NEUTRAL] Say that.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Let me see.
[CUSTOMER][NEUTRAL] The smell that set inticuatroue anticuatro says ME elec.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] [PII] Villa.
[AGENT][NEUTRAL] Or I.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] Thank you [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] La re electronica.
[CUSTOMER][NEUTRAL] [PII] the [PII] punto la este queittano devito.
[AGENT][NEUTRAL] Mhm. OK.
[CUSTOMER][NEUTRAL] I uh like here's the same thing [PII].
[AGENT][NEUTRAL] OK gracias. OK, Umaitocauelo cambio.
[CUSTOMER][NEUTRAL] Did you and be [PII] and be those those last los beer the the ques called los codigos ela loane quemelomandaro que solo etaja.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Let me say one later.
[CUSTOMER][NEUTRAL] I'm ques.
[CUSTOMER][NEUTRAL] No, he said no it's.
[AGENT][NEUTRAL] I was, no, just just take resante in my conquest [PII].
[CUSTOMER][NEUTRAL] They are
[CUSTOMER][NEUTRAL] See yoky not me like this is me queendo als I started I.
[CUSTOMER][NEGATIVE] I no.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] A poquito drastico parata cosasis uh unpool entos lamentallemente and no fasil porquelosis and cosilombia loss so you know.
[CUSTOMER][NEUTRAL] Oh I do a snail.
[CUSTOMER][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] But no i no la primera.
[CUSTOMER][NEUTRAL] So my dad's car
[CUSTOMER][NEUTRAL] mira flus and I say there's you be a document.
[AGENT][NEUTRAL] See aquilostemirandoritamirano mandoquisepajinas.
[AGENT][NEUTRAL] The lo questi Mirandarita I indigo orittasimiranda is in el codigo canesitamos ok um second.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Thank you that just asking me that I can charge to me I'm all make it kept escomo Mexicano queenna cone. I just me yeah I I just me come a look.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] So yeah, yes, muchachcho que nootros.
[CUSTOMER][NEUTRAL] But this is the.
[CUSTOMER][NEGATIVE] See me that no con what see, come on, no, understand your supervisa.
[AGENT][NEUTRAL] [PII]. It's tranquilo.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] To tramiento er either sultan moque comments Ipeleo Floria tolo quequiodo ultimo ala ala ala clinical no no interest.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] La verdanosepoque is is abese me and a no boquito de lamentallamentegoquecushamos muya menudo uh conquest you ladies and siamo you know to resimos so nose loque pasa perosiqueso uya menudo um comusa personas and so no la unica.
[CUSTOMER][NEUTRAL] For example,
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] I just no no tando you know you know a lot more nada.
[CUSTOMER][NEUTRAL] People get that inform you tengolos electronico yolo heyma una square much quejo hey no chow chowtas.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Right
[CUSTOMER][NEUTRAL] And Alasar con a puppet porquerespera melolo to the system.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] They don't have that on my and I'm I think you know those kids.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] You gotta make the store tell you.
[AGENT][NEUTRAL] Core sola one gives you a serious fell.
[AGENT][NEUTRAL] Perroacanos that informacion.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] I can circo noo.
[AGENT][NEUTRAL] They have mira unave mass they don't know, no no.
[CUSTOMER][NEUTRAL] Yeah and no.
[CUSTOMER][NEUTRAL] Seemira calling or they say sepe calling.
[AGENT][NEUTRAL] See, es eso esenno denolo sepete solomientoreticamenta do docordios uno nos this queliiro que sepete ok queso e quenos this and queliiro el de noo no this orqueliierron elzepete.
[CUSTOMER][NEUTRAL] Ah yes I was calling.
[AGENT][NEUTRAL] I say yeah not mhm.
[CUSTOMER][NEUTRAL] What's up? Pero
[CUSTOMER][NEUTRAL] So the medical.
[AGENT][NEUTRAL] See, uh, is the vienne no CPT codesillo ICD que nodnotico he prosedimiento el dinotico promiento vienna de lugardo nola preva so vienna de quest.
[AGENT][NEGATIVE] Pero eosensus documentcumentos Pareseque noting on no poelcordioa noo and those non memente yocomo pasa uya menudo quequeya Marlo he esitola factura detajada condigoa noo no necesitola facturacumen viapagosa factura detajada quetengo.
[CUSTOMER][NEUTRAL] And how
[AGENT][NEUTRAL] W S C.
[CUSTOMER][NEUTRAL] You know I do that.
[CUSTOMER][NEUTRAL] Oh me.
[AGENT][NEGATIVE] The is that BS.
[CUSTOMER][NEGATIVE] Mega is mega reo loss.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm Uteteer on 3 way call ique justte la linea but replicalelo canesitamos pero spri cuando.
[CUSTOMER][NEUTRAL] I know they can.
[CUSTOMER][NEUTRAL] Oh, but why.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Sobora conquest mujeres and telephone loro sorean.
[AGENT][NEUTRAL] Esova desiresetipoinodopoquea ya pasa jamatocal.
[CUSTOMER][NEUTRAL] So mundo.
[CUSTOMER][NEUTRAL] Like
[AGENT][NEUTRAL] Uh, it's as I said mucho muchhimosa de laya el tipo, um.
[CUSTOMER][NEUTRAL] I don't know that I can see tiendo.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Let's see.
[CUSTOMER][NEUTRAL] If I in come on I go no my kid yeah.
[CUSTOMER][NEUTRAL] But I don't know it's mesa facturtaya in mequito prolema who send no pue and via corre electronico is sta a factura ta yeah.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, no, no demo informacpola la segurado oporel pacientepoqueso seria.
[CUSTOMER][NEUTRAL] But that that's the one a munao pero momentoa quest yourpo says a key.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] You want me to fainajosieta.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Uh-huh, uh-huh.
[CUSTOMER][NEUTRAL] Hey
[CUSTOMER][POSITIVE] Ser at the moment at the the prosque you know I like to you know seja it quest.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You can get to the taya they they locate the corna uno mira jog jogia er memeti arapa don't the pola has to yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Jonolapajino pero sis a quest [PII].
[CUSTOMER][NEUTRAL] She just soya ya re thejos mira.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] This is appointment resultados er pago the bill this pago the bill yeah you don them [PII] yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so [PII] is a factura quinogenbio.
[CUSTOMER][NEUTRAL] See, see, like, see like a your tempura came up and I mira que your teno this thetaya be thetaja and if.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, I got click and it is sologenbio.
[CUSTOMER][NEUTRAL] It's a it's a
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] By lomi lomimo see no see look.
[AGENT][NEUTRAL] A la part on the vessel CPTo OK don the best CPToyaparel tax idea la parte abajo.
[CUSTOMER][NEUTRAL] Why should I call you?
[AGENT][NEUTRAL] A devajova uh-huh.
[CUSTOMER][NEUTRAL] So you said that
[CUSTOMER][NEUTRAL] No they said that's ID?
[AGENT][NEUTRAL] Uh-huh. Donta la parte devajoo.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] He is a.
[AGENT][NEUTRAL] Cummeo no impora came from Maue de enumero.
[CUSTOMER][NEUTRAL] Nona this this a this a service reform reformed by question Noti Miami no no no I not this you write and protection against surprise medical bills wando 2 Thomas emergencias up this 2 Thomas emergencias.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It's got tamiento it says comun emer emergency service. No, it's says comun inform information percoo.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK, no lamiformacion no noestra no no no, OK, um.
[AGENT][NEUTRAL] Mm, when the basa to examinees um yabres to examine who torevas.
[AGENT][NEUTRAL] A gundocuo premier.
[CUSTOMER][NEUTRAL] 2.
[CUSTOMER][NEUTRAL] See loan from the premier solala this thetaja solo de taja.
[AGENT][NEUTRAL] Hemi moquete with different.
[CUSTOMER][NEUTRAL] No has
[CUSTOMER][NEUTRAL] No, send me email, I send me email.
[AGENT][NEUTRAL] OK, no, queennovauncia. OK, cuanovaloques, um, no billsinoqueva aus examinees commotal ausamecommotallo puari.
[CUSTOMER][NEUTRAL] And that
[CUSTOMER][NEUTRAL] Teramono memeto examine resultas erratico resuls.
[AGENT][NEUTRAL] This one does, uh-huh.
[CUSTOMER][NEUTRAL] it
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Akea you this Akea you know but no he premer this.
[CUSTOMER][NEUTRAL] Uh, Dia he said tell them you're going to sinco this uh.
[CUSTOMER][NEUTRAL] Hemoglobin, textemogloina.
[AGENT][NEUTRAL] Beharunogosai.
[CUSTOMER][NEUTRAL] Pero, not you say no.
[CUSTOMER][NEUTRAL] No, like call [PII].
[CUSTOMER][NEUTRAL] No, no, I call you when you know that the moment icosa to moment ocalo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Adiosmira and una examined this said mama.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] [PII] referencia BCI.
[CUSTOMER][NEUTRAL] I did venttuosocho I sent the coronose.
[AGENT][NEUTRAL] Noise so no. OK, I go masquebea I go they go quebea.
[CUSTOMER][NEUTRAL] Mm there's a pae this apae mains in 00 say this a regime.
[AGENT][NEUTRAL] OK, so.
[CUSTOMER][NEUTRAL] Erenta sero cuatro quarantinue this a requisito is requisito say sero cuatro errocincoentin.
[AGENT][NEUTRAL] Yeah, OK.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK, no it's an hour.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, you could, OK, come on you go.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] The vase jameintentara era yama dress que pasa resino contest and menotpoja.
[CUSTOMER][NEUTRAL] Oh, it's thing I'm on.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Uh, lamao, um, your quest.
[CUSTOMER][NEUTRAL] Oh, osmo after that.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Press one gracias porama para assisten espanol por favors.
[CUSTOMER][NEUTRAL] I met [PII].
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Did you know that you can make a payment and update your insurance information on our website at [PII]?
[CUSTOMER][NEUTRAL] If you are a patient, policyholder, or a representative from an insurance company and are about sorry, that was not a valid selection. If you are a patient, policyholder, or a representative from an insurance company and are calling about a bill, press 1. If you are calling from a doctor's office or a sales representative, press 2.
[AGENT][NEUTRAL] Oh no, I don't know.
[AGENT][NEUTRAL] A pretauno.
[CUSTOMER][NEUTRAL] If you, if you have your bill number and would like to make payment using a credit, debit, or HSA card, press 1. To make a payment using your bank account information, press 2. If you are calling to obtain pricing for lab tests, press 3. For all billing inquiries, press 4. To return to the main menu, press 9. To repeat these options if you have a bill number, press 1. If you don't have a bill number, press 2.
[AGENT][NEUTRAL] Quattro.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm, so you know like the oh.
[CUSTOMER][NEGATIVE] We did not detect a selection. You are being returned to the menu.
[CUSTOMER][NEUTRAL] If you have a bill number, press 1. If you don't have a bill number, press 2.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] Please enter your bill number followed by the pound sign.
[AGENT][POSITIVE] Bon Ochouadrodos.
[CUSTOMER][NEUTRAL] What your what.
[AGENT][NEUTRAL] Unocho.
[CUSTOMER][NEUTRAL] Or not
[AGENT][NEUTRAL] Pero Cinco.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I don't call.
[AGENT][NEUTRAL] Think or save face.
[AGENT][NEUTRAL] uh um pound the numero signo numerro.
[CUSTOMER][NEUTRAL] Your current account balance is $40. The balance due represents your co-insurance or deductible and is your financial responsibility. Laboratory charges are separate from your doctor's bill and results from testing ordered by your doctor. If you have questions regarding the processing of your claim, please refer to your explanation of benefits or contact your insurance carrier directly for further information regarding your policy.
[AGENT][NEUTRAL] OK, yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Nope.
[CUSTOMER][NEUTRAL] To make payment or set up a payment plan, press 1. To review another bill, press 2. To request a copy of your bill, press 3. To repeat your account information, press 4. For answers to the most frequently asked questions, press 5. For our fax number or mailing or payment address, press 6.
[CUSTOMER][NEUTRAL] To participate in a brief survey, press 7. To return to the main menu, press 9. To speak to a customer service representative, press 0. To repeat these options, press.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] In one, OK, OK.
[AGENT][NEUTRAL] 0.
[CUSTOMER][NEUTRAL] Please hold while your call is transferred to our first available representative.
[CUSTOMER][NEUTRAL] We are currently experiencing higher than normal call volume. Your expected wait time may be greater than 10 minutes. If you are calling to make a credit card payment and have your bill number available, please press 1 to be transferred to our secure automated payment line. You can also make payments, update insurance information, or check the status of your bill on our by visiting the website listed on your bill.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Your Congo?
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] All calls may be monitored or recorded for quality assurance purposes. You may be asked to participate in our survey about your billing experience today. Your participation is greatly appreciated.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press one if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[AGENT][NEUTRAL] No, I see the hello.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press one if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Uh-huh. See, I guess so.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEGATIVE] Oh no, sorry.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press one if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with the representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like a call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[AGENT][NEUTRAL] I can take to Avia, OK.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] People [PII], OK, so that open mudoeraquito.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press one if you would like to call back. Otherwise, please continue to hold and you will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like a call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Alright
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Boy and say honey.
[AGENT][NEUTRAL] Uh-huh, I see Dayaki.
[CUSTOMER][NEUTRAL] I'm on that thing.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, see alessani is Suelo parasi Joel informac, OK.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] OK we start.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[AGENT][NEUTRAL] See you later.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] So that's with the.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] 17.
[AGENT][NEUTRAL] Yourvio.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] OK. The numeral confirmation.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[AGENT][NEUTRAL] OK, yellow bear one.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like a call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] go for
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[AGENT][POSITIVE] The mural informac OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like a call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like a call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes. You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[AGENT][NEUTRAL] Look at the Mirandorota and in control now.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] No, so no, but it's solo analysis I know it and porqueli I don't no analysis.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes.
[CUSTOMER][NEUTRAL] You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Do you hear me?
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] I don't know.
[AGENT][NEUTRAL] Casino lacushodigame.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][POSITIVE] I think that's great.
[AGENT][NEUTRAL] Agito alto pomotala musica and meiocommoqueles cucho vilejoicasino cucholo queso.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We estimate your wait time to speak with a representative is more than 10 minutes. You may continue to hold, or we can save your place in line by calling you back when you reach the front of the queue. Press 1 if you would like to call back. Otherwise, please continue to hold, and we will answer your call in the order it was received.
[AGENT][NEUTRAL] El mela mandaerreto analysis eel medicaliso a guncoro.
[CUSTOMER][NEUTRAL] No, now you're gonna make 2.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Yeah quecu medical nose cover noneva informacion.
[AGENT][NEGATIVE] So medicu and to see posa gives us informacion pero mm no.
[CUSTOMER][NEUTRAL] I don't, they don't.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] It's a contra start you mare is the momentoalmerioue and los coos internals the quest.
[AGENT][NEUTRAL] preuntale a camiraakatego de mira travesuna pajina cake wastetina communicaselarajulielfe man.
[CUSTOMER][NEUTRAL] What, what
[AGENT][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] [PII], can I hear some?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, I.
[AGENT][NEUTRAL] No, OK, yeah director um.
[AGENT][NEUTRAL] OK, so nothing. I cannot.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Go ahead.
[CUSTOMER][NEUTRAL] Yeah yesmi cousins communic conejo here you know.
[CUSTOMER][NEUTRAL] Femira, your teno Alex mira teno el el ella tayal del porquela exameria el merio porque memando teno esolo ilos.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Elami Mafecha?
[CUSTOMER][NEUTRAL] See because people.
[CUSTOMER][NEUTRAL] And the Doctor [PII] uqueo Mar text deloalergia yes well prime examine er um so Florida el meiocommocommo.
[CUSTOMER][NEUTRAL] And they are not the question nos see Miami tatata tomaico can here me and me and do come this this que.
[CUSTOMER][NEUTRAL] No, says CSO test no see the box.
[CUSTOMER][NEUTRAL] OK can I call you.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mm, no para questaco brando Maro. OK, el uno venticieta del venticinco um quetenemojecoraqui desa Florida IT.
[AGENT][NEUTRAL] Whencauneo peroel de Marsodiasisie nottenemos nada a solutamentenada.
[CUSTOMER][NEUTRAL] I was
[CUSTOMER][NEUTRAL] Pero is the is the is the queso and the queerto.
[AGENT][NEUTRAL] See the request, correct.
[CUSTOMER][NEUTRAL] What is the primeroaming primerito elia it's a melo man the so [PII] [PII] el el poquesel Bengoay momentoica he's contested.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] See, [PII] [PII], [PII].
[CUSTOMER][NEUTRAL] Hey, but at the momentticob.
[AGENT][NEUTRAL] OK, see, then go on.
[CUSTOMER][NEUTRAL] And it's.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII] if you know the extension.
[CUSTOMER][NEUTRAL] The Jamaica [PII] primero prevenir la mejoina for English press 9 sista extension for marquela aura parasita pres pre unomento de condos.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEGATIVE] Call transfer failed.
[CUSTOMER][NEUTRAL] Number is busy.
[CUSTOMER][NEUTRAL] prime rejoina for English press 9 extension for marquelaura uno de condos in.
[CUSTOMER][NEGATIVE] Call transfer failed.
[CUSTOMER][NEUTRAL] Number is busy.
[CUSTOMER][NEGATIVE] No for English press 9 extension for marquess.
[AGENT][NEUTRAL] You can um see.
[AGENT][NEUTRAL] Um, mm, no quierraser, um, quere alarconel doctor [PII] Iverpodaa cono likea questserrado.
[AGENT][NEUTRAL] Oh iqueres in tentarotravea ques.
[CUSTOMER][NEUTRAL] No, it's
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, no, sendca yeah.
[CUSTOMER][NEUTRAL] Hello OK so feel something.
[AGENT][NEUTRAL] Mm, see, I queso in a contest um.
[AGENT][NEUTRAL] Sheela carnatier aseques some poofus plantala conquest the cake.
[CUSTOMER][NEGATIVE] grass questa diagnostic punto.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] Scientia segurosa puna fact uno unum de factpagounarta deo devito watchesia pre uno.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEGATIVE] Ago informacion de cuenta ban caria predos silo de las puevas de laboratorio precion tres paratoda las consulta de facturacion precione cuatro.
[CUSTOMER][NEGATIVE] A menu principal preenue repetitta presco.
[CUSTOMER][NEUTRAL] Losentimos la selection no es valida sits unumero de factura el pagouna tarta deo devitoia pre uno.
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Apago informacion de cuenta ban caria predos sparer preo de las pueba de laboratorio pretress las resumero de factura seo del signo de numero.
[CUSTOMER][NEUTRAL] experiments.
[CUSTOMER][NEUTRAL] I'm being pueliarpagosliar del Seguro de factors web.
[CUSTOMER][NEUTRAL] Oh la yadda monitor so gravadas control the caliad.
[CUSTOMER][NEUTRAL] It's que queso de facto participation altarecia.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] It's.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah, you want
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] You hear me?
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[AGENT][NEUTRAL] Let's see.
[AGENT][NEUTRAL] Itsqueloquecare um
[AGENT][NEUTRAL] Espeusteiaquele regresela jamada is like a porfoleena jama no no sotra reves.
[CUSTOMER][NEUTRAL] Alright
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] He had done much uh-huh.
[CUSTOMER][NEUTRAL] Could I
[AGENT][NEUTRAL] Yeah, the name now uh-huh.
[CUSTOMER][NEUTRAL] Conon.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Clamojoresquepoga Marqueuno pale regressela jama de cuando la regresses queer esseguro no so he lainia inos jamas.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Yeah I.
[AGENT][NEUTRAL] No, no, you get me.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Can I think?
[AGENT][NEGATIVE] But I can no like no like cucho preunta for me or um buenolala in mucha chocolate la manana or sojo.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[AGENT][NEUTRAL] Tomodos.
[AGENT][NEUTRAL] Attala Cinco.
[AGENT][NEUTRAL] Tincora del Centro.
[CUSTOMER][NEUTRAL] I don't it that that that you know.
[AGENT][POSITIVE] Winner.
[AGENT][POSITIVE] Buenos. OK, bueno aquistare.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] B
[CUSTOMER][NEUTRAL] Alright
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] All of our representatives are currently assisting other callers. Thank you for your patience. Your call will be answered in the order it was received.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Do you get me?
[CUSTOMER][NEUTRAL] Yeah, but I don't be a minuo no contest you wanna contest fell here see Maranao quire.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Don't wear pajamas. OK?
[AGENT][NEUTRAL] Bueno see Jamel doctor uh reciueel doctor tenes informacion Jamel doctor reciolotienne, OK.
[CUSTOMER][NEUTRAL] When that factor correo you quetener laura mela pue and Miami correo.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] For moquepo I'm going to cuentoseque I don't have.
[AGENT][NEUTRAL] Mm no, no, no secureolare.
[CUSTOMER][NEUTRAL] Well
[AGENT][NEUTRAL] It is CSL uh.
[CUSTOMER][NEUTRAL] When I fakura.
[AGENT][NEUTRAL] Seea factura detalo the quest quetenganodio de dia noo dele quetatadio de di noo pararea prevas.
[CUSTOMER][NEUTRAL] But uh.
[CUSTOMER][POSITIVE] It so preta and coo.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Elualdo de lelojesamenes pero el doctora verses tienes informacion porquereje quetepire catalla el sing larapola quete piles porque controlermea so.
[CUSTOMER][NEUTRAL] It's not
[CUSTOMER][POSITIVE] Well it's good to know.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] So that will not encuent high.
[AGENT][NEUTRAL] So, uh-huh.
[AGENT][NEUTRAL] Yostoyaca de laso ala Cinco de la alde ora del centro.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK, yeah, your mananauna prejunta so con con well exam [PII] doctor [PII].
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] So the, the, so [PII] I know have puercoreco so [PII] and I.
[AGENT][NEUTRAL] No, esquequecer para salmonel for quelebioer like saling ya.
[CUSTOMER][NEUTRAL] No, who examine me that.
[CUSTOMER][NEUTRAL] Elmendo elexa uno a doctor er uno and examine theeria.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] El prime prime al quemelo is so [PII].
[AGENT][NEUTRAL] Uh.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Cipesendeeria loco rajaletalares.
[CUSTOMER][NEUTRAL] At here and I don't know the ex salmon.
[AGENT][NEUTRAL] Uh, South Florida ENT.
[AGENT][NEUTRAL] Elia Maleria.
[CUSTOMER][NEUTRAL] People la. No, it's examine and who examine the Aleria.
[AGENT][POSITIVE] Uh-huh, correct.
[CUSTOMER][NEUTRAL] What what jami porque your pages exam the allergiaotala jolo page.
[AGENT][NEUTRAL] Uh, pentosquechio peros on a couch and lane queseleoengenerro and.
[CUSTOMER][NEUTRAL] Let me, let me repeat.
[CUSTOMER][NEUTRAL] I can electronico manana we so Florida molamachchiquero por it's it's exam jola he said lamon porque jola dihy and can be que el el comp prote queso mi maledi hi just for me sandolo exam yeah yes yes a compra.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Mela puegenbier miles el recla delore.
[AGENT][NEUTRAL] Uh, Lane
[CUSTOMER][NEGATIVE] OK, they don't come out. They don't.
[AGENT][NEUTRAL] See in line for mata la pajina web sip sip la pajina pales numeral.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] I don't
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] It's the next time.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I don't wanna take I wanna take.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] 5
[CUSTOMER][NEUTRAL] Juan tao mana in [PII].
[AGENT][NEUTRAL] Oh, [PII].
[AGENT][NEUTRAL] There's still
[CUSTOMER][NEUTRAL] I'm getting.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Marati.
[CUSTOMER][NEUTRAL] But I don't know you know much much of it.
[AGENT][NEUTRAL] Marisolentti. Marisol and.
[CUSTOMER][NEUTRAL] 23?
[CUSTOMER][NEUTRAL] But on the side it's OK, you know my solapa in a key.
[AGENT][NEUTRAL] OK, sanesttrapajina. OK, santa pajina sansapajina.
[CUSTOMER][NEUTRAL] Let me
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It says here.
[AGENT][NEUTRAL] OK, Beloreclamos numerro de reclamos.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, and numeral reinco unoreincoste.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] But they must ben I mean no uh masten this say benticuatro parent I say it's a a what do you say.
[CUSTOMER][NEUTRAL] Uh, tell, tell say no they say no I say see it look at your thing.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] What I
[AGENT][NEUTRAL] No, no, no, OK, OK. Baya baya surreclamos Baya claimed history.
[CUSTOMER][NEUTRAL] It's gonna get a call.
[CUSTOMER][NEUTRAL] That that's the lamo.
[AGENT][POSITIVE] OK, tan glamo.
[AGENT][NEUTRAL] The caster endo unodores cuatro cinco idoquetaendiente.
[CUSTOMER][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] So Pennientes.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Cafe Chas.
[AGENT][NEUTRAL] Maroti.
[CUSTOMER][NEGATIVE] No, no, it's a this a, this, and no, no time was he portet my point this a no stuck in.
[AGENT][NEUTRAL] Yeah, fetch us.
[CUSTOMER][NEUTRAL] You say painting point cuo cuzo.
[AGENT][NEUTRAL] OK, Marticuatro. I got click.
[CUSTOMER][NEUTRAL] You said
[CUSTOMER][NEUTRAL] No matter how it is.
[AGENT][NEGATIVE] Bayastato de fundo desapajina noavajosino de lado batodo de lado ibave numeral reclamo questanga zul dressingo uno resinosiete bastar ingaul.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, she, she alow and a soon but
[AGENT][NEUTRAL] OK, I got click I. Uh-huh.
[CUSTOMER][NEUTRAL] I just need one.
[CUSTOMER][POSITIVE] I take when I see candio the new momento it's good.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] It up when I had numeral you say.
[AGENT][NEGATIVE] Its reelrein unreincoste.
[CUSTOMER][NEUTRAL] Isn't I think
[CUSTOMER][NEUTRAL] The a
[CUSTOMER][NEUTRAL] I see I can see the end.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Theyinco Ochos so it's so it's all clamo mettiqueta.
[AGENT][NEUTRAL] And soon.
[CUSTOMER][NEUTRAL] It's a mua.
[CUSTOMER][NEUTRAL] The examiner.
[AGENT][NEUTRAL] Theta de laser yeah.
[CUSTOMER][NEUTRAL] I don't know.
[CUSTOMER][NEUTRAL] Yeah OK to your.
[CUSTOMER][NEUTRAL] OK, for me.
[CUSTOMER][NEUTRAL] The so [PII] came out some like salaler here came as came as the so [PII].
[AGENT][NEUTRAL] When?
[AGENT][NEUTRAL] OK, on the [PII], um, you grow, er, bueno aotro, uh, aotro coro de enerrose squeamuno locorimo que prosimo questa la lineacommopagado.
[CUSTOMER][NEUTRAL] And they er.
[AGENT][NEUTRAL] Elafe de de quema is Fedrero Diaz.
[CUSTOMER][NEUTRAL] Here.
[CUSTOMER][NEUTRAL] Yes, that's I take, but I have called you know.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] And I think and what did they say?
[AGENT][NEUTRAL] No, it's 2 cincoses Sanitreerrosincuentin.
[CUSTOMER][NEUTRAL] Oh yeah, yeah, yeah, go. I'm on holiday.
[CUSTOMER][NEUTRAL] You see you put it on me.
[CUSTOMER][NEUTRAL] It's like the the que que sepago.
[AGENT][NEUTRAL] Um, S O S L E N D S Slomina.
[CUSTOMER][NEUTRAL] They know how you.
[AGENT][NEGATIVE] The sad.
[AGENT][NEUTRAL] Demoegel no mimosa Florida ENT una una queer and uh I N L E N T um el Dia unocerventicinco.
[AGENT][NEUTRAL] You have ever receive the information on the lava.
[CUSTOMER][NEUTRAL] Not
[CUSTOMER][NEUTRAL] See, I don't my phone.
[CUSTOMER][NEUTRAL] It's la la you know and so it's queloque it.
[CUSTOMER][NEUTRAL] Porque mesanando.
[AGENT][NEGATIVE] OK, Estafa un endoscopal.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] When the coal.
[AGENT][NEUTRAL] Same.
[CUSTOMER][NEUTRAL] It is sometimes the carrados kindcorrado.
[CUSTOMER][NEUTRAL] Nasal Unano coal.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Oh yes.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Well you have boy Mirandolo remo you have boy Mirando.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] So gracias oro manana.
[AGENT][NEUTRAL] No, I have it I.
[CUSTOMER][NEUTRAL] Who's Carlos?
[CUSTOMER][POSITIVE] Well, gracias [PII].
[AGENT][NEUTRAL] Then you are mentegra for like.