AccountId: 011433970860
ContactId: 68521529-d770-46b1-9d3e-07139d9d4d0f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22899 ms
Total Talk Time (AGENT): 8399 ms
Total Talk Time (CUSTOMER): 9299 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/68521529-d770-46b1-9d3e-07139d9d4d0f_20250407T21:39_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII]. I'm calling from provider office. May I know the claim status?
[AGENT][NEUTRAL] All right, [PII], I'm happy to check on a claim. What's the patient's policy number?
[CUSTOMER][NEUTRAL] Sure. The patient policy number is 0227.