AccountId: 011433970860
ContactId: 684339c5-fa0f-4d4b-9b2f-cf4620bbae61
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 660229 ms
Total Talk Time (AGENT): 187514 ms
Total Talk Time (CUSTOMER): 207928 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/684339c5-fa0f-4d4b-9b2f-cf4620bbae61_20250505T12:24_UTC.wav
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[AGENT][NEUTRAL] We one of the years.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] One of the uh.
[CUSTOMER][NEUTRAL] Uh triamando borque yotengo um unga insurance called uh mediatemi compania ravajoer per perimanando deer um.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] A website official paragraona cuenta icologanumformacion I memorami.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Anna.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh, a numeral polia de gap.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, no, no, so, uh, the boo.
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] Says Cuadrocinco.
[CUSTOMER][NEUTRAL] Quadroue resochoocho quadro.
[AGENT][NEUTRAL] 7.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, [PII] Farias and to confirm certain information forward verific to and aim to teleno.
[CUSTOMER][NEUTRAL] E e simendo Juiorese mino in the face.
[CUSTOMER][NEUTRAL] Direction Ochenocuadron on northwest.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] This is [PII].
[CUSTOMER][NEUTRAL] I got.
[CUSTOMER][POSITIVE] Oh my gosh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I telephone.
[CUSTOMER][NEUTRAL] Si chose [PII].
[AGENT][NEUTRAL] Unit electronic socio estapolisa.
[CUSTOMER][NEUTRAL] Um, no recuerdo, um, and metapiendo con confirmation or unnecessita sagrealdo.
[CUSTOMER][NEUTRAL] Conor.
[AGENT][NEUTRAL] This is itsito.
[AGENT][NEUTRAL] No record than.
[CUSTOMER][NEUTRAL] Uh one on.
[CUSTOMER][NEUTRAL] Yeah yeah [PII] get [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Paramount Consulting Engineering.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK. [PII].
[AGENT][NEUTRAL] No, [PII].
[CUSTOMER][NEUTRAL] [PII] or [PII].
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. And this is the you say I'm on the porque career line.
[AGENT][NEUTRAL] I mean.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] So if you go.
[AGENT][NEUTRAL] Oh yeah.
[AGENT][POSITIVE] I said when I go to uh no, no, no, perfect.
[CUSTOMER][NEUTRAL] Mm
[AGENT][POSITIVE] And that on a [PII].
[CUSTOMER][NEUTRAL] [PII] correct.
[AGENT][POSITIVE] Mhm. Perfect. You're still a new user.
[AGENT][NEUTRAL] In new user is [PII] la [PII] but I'm an individual with an APL insurance policy.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect confirmer uh swaido so bosal correo perfect.
[CUSTOMER][NEUTRAL] Be for myself.
[AGENT][NEUTRAL] Um, sappedos or?
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah, but you as far as.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] This is introduariamosques quatrocinco quattroneveres o u quatro.
[CUSTOMER][NEGATIVE] That's wrong.
[CUSTOMER][NEUTRAL] Or righto.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Press.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Andronico.
[CUSTOMER][NEUTRAL] They
[CUSTOMER][NEUTRAL] Uh, yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] pro
[CUSTOMER][NEUTRAL] How does it make?
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] And um
[CUSTOMER][NEUTRAL] You remember I saying yeah.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] Siroquepaque specificamente los los characteres que puede los que puelisa.
[CUSTOMER][NEUTRAL] OK, Hura delo Mae.
[CUSTOMER][NEUTRAL] OK, hold a second, yeah.
[CUSTOMER][NEUTRAL] OK, uh let's see.
[CUSTOMER][NEUTRAL] OK, so.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Uh, this gettagrada satisfactoramente.
[AGENT][POSITIVE] Perfect. Um, the DNA access sotto laser revis rela nombre.
[AGENT][NEUTRAL] Yes, and uh present the policies.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] virtual.
[AGENT][NEUTRAL] A versus beneficial uh isomelamosques.
[CUSTOMER][NEUTRAL] All right. OK.
[CUSTOMER][NEUTRAL] You can receive any status updates.
[CUSTOMER][NEUTRAL] OK, and to say yeah if you give me the left one of uh como mireta don't get a pala cuenta.
[CUSTOMER][POSITIVE] OK, I give what I said. I did it for you.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] They they were formal senor leg boas terminano on a solicit the service the paraleta.
[CUSTOMER][POSITIVE] Perfect um.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] Excellent. uh, yeah exajeta online.
[AGENT][NEUTRAL] Yeah
[AGENT][POSITIVE] Mhm. Correct, yes, yes.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] You're gonna uh.
[CUSTOMER][NEGATIVE] Um, para cerrelamos or mediccho um paravire costo que quea quea rarizado er seria de laparda is upload files for that and a partde my claims.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] I yes.
[CUSTOMER][POSITIVE] Excellent. OK, you probablyasosiato, uh, yeah lata you wanna, er, peraria implement the ladreta physic one.
[CUSTOMER][NEUTRAL] But uh.
[AGENT][POSITIVE] Perfect. Oi el el elsamento de una physica.
[CUSTOMER][POSITIVE] Excellent bueno oser at all um.
[CUSTOMER][POSITIVE] And muchisima grace.
[AGENT][POSITIVE] excellent.
[CUSTOMER][NEUTRAL] It does say one minute. OK, bye.