AccountId: 011433970860
ContactId: 6839d4e0-aa0c-452f-8db5-0cad2070f540
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 778030 ms
Total Talk Time (AGENT): 185052 ms
Total Talk Time (CUSTOMER): 111454 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=-1.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/6839d4e0-aa0c-452f-8db5-0cad2070f540_20250218T16:03_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][POSITIVE] Buenos era.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] you don't say no i don't say me.
[AGENT][NEUTRAL] And for the for the other so social performance.
[CUSTOMER][NEUTRAL] Los epoque la la senora the policyumo the the group the polia do cinco cinco erro also do say.
[AGENT][NEUTRAL] 0264.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] you know.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] stele.
[CUSTOMER][NEUTRAL] CCOs.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] You say no.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] said they can.
[CUSTOMER][NEUTRAL] The telephone.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] [PII] cambia.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And in [PII].
[CUSTOMER][NEUTRAL] It's uh.
[AGENT][NEUTRAL] OK, that was, uh, [PII].
[AGENT][NEUTRAL] See see see it there.
[CUSTOMER][NEUTRAL] Theater, the theater.
[CUSTOMER][NEUTRAL] No, I'll just eat.
[AGENT][NEUTRAL] And unit.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Mu gracias for verification for.
[AGENT][NEUTRAL] Here.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] I don't say I I.
[AGENT][NEUTRAL] Moba uh.
[CUSTOMER][NEUTRAL] me and me and loud I see me but me.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See no la la so direction uh jola leendo is it correct to see.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][POSITIVE] Got you.
[AGENT][NEUTRAL] The fact.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So status.
[CUSTOMER][NEGATIVE] Say, say, come on now, come on. Come on.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Sierra Sierra al per seisos in embargo nos queso loque the formula er queen ta casa estal menos the cinco adidias laboles dispocho.
[CUSTOMER][NEUTRAL] He really, you know.
[CUSTOMER][POSITIVE] OK, good.
[AGENT][NEUTRAL] And quese complete use delorea sine embargo um loqueporias and este precio momentes and diarluna trajeta virtual asreo electronico as esta trageta dispoile and in telenosusi la and physical.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Sting.
[CUSTOMER][NEUTRAL] Carrying.
[CUSTOMER][NEUTRAL] Sorry I could ask you pay.
[AGENT][NEUTRAL] No solamente ya uh corrora novamente is correo electronico get theemo and a systemma this is [PII] s Sierra Noves and teres arovayahuunto.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] See, see, got it.
[AGENT][POSITIVE] Perfect. Perfect. Aramismo el correo electronico company in the serjeta.
[AGENT][NEUTRAL] Ebienya lie travis ultra lamb.
[AGENT][NEUTRAL] He unabesque documentosan and corroses deficit control dark.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Claro.
[AGENT][NEUTRAL] Pero uh the.
[CUSTOMER][NEUTRAL] No, I'm gonna check it out. I'm gonna check it out. Let me check it out.
[AGENT][POSITIVE] [PII] excellent.
[CUSTOMER][POSITIVE] Good afternoon.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] Good afternoon. Good afternoon.