AccountId: 011433970860
ContactId: 6820d074-4d1c-4e18-838f-3ec2ac2eb476
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 189940 ms
Total Talk Time (AGENT): 89471 ms
Total Talk Time (CUSTOMER): 87661 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/30/6820d074-4d1c-4e18-838f-3ec2ac2eb476_20250430T13:15_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] I have.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Con console.
[AGENT][NEUTRAL] Consult.
[CUSTOMER][POSITIVE] Buenos dias orcomas.
[AGENT][NEUTRAL] Gracia.
[CUSTOMER][NEUTRAL] Pinos alado cones pralocommonica or Otto.
[AGENT][NEUTRAL] Uh-huh, no, because it rela man I used to look.
[AGENT][NEUTRAL] Let's see. Mhm.
[AGENT][NEUTRAL] Instead of being a goal.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Ah, but.
[AGENT][POSITIVE] I see, uh-huh you can whenever I do that.
[CUSTOMER][NEUTRAL] It's implementequea Sibinobres esperanzas toeando del baptis is implemented quesaber um no reficios unmuto auraddo was segurada.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, not a party beneficiaria telephone and cassejamaa.
[CUSTOMER][NEUTRAL] See sietecho says Cinco dere says rocinco is all code supremer la primerletrade so.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Let me say gracias.
[AGENT][NEUTRAL] you know.
[CUSTOMER][NEUTRAL] Imminobres Esperanza primeraletra is the the
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Doctor Dentista nose.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] You know
[AGENT][NEUTRAL] OK, numeral poli sera.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Crosse uno sero zero siete dos.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, I say I a Denise, I mean the nice Blanco says benicie that's a tires.
[AGENT][POSITIVE] Yeah, OK, gracias.
[AGENT][POSITIVE] OK, beneficial, uh, outpatient corrector.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Core Creo.
[AGENT][NEUTRAL] OK, yanle benefisque to guarantee pas in una verific cover.
[CUSTOMER][NEUTRAL] What I do.
[AGENT][NEUTRAL] Yes, this secondario supplementarioal primario.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] And benefits look at the account the mulatorio esochamilquinientosano.
[CUSTOMER][NEGATIVE] Insadonte on you.
[AGENT][NEUTRAL] I'm gonna have my pen.
[AGENT][NEGATIVE] But I don't think no I also benefit you so to beneficial.
[CUSTOMER][NEUTRAL] Solo ocho milquiniento and.
[AGENT][POSITIVE] Correct, yes.
[CUSTOMER][NEUTRAL] OK perfect and the way you are nombres [PII] e la fecha decorreo.
[AGENT][NEUTRAL] Mhm. Go it, yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, so muchisimas gracias [PII].
[AGENT][POSITIVE] OK, my pleasure [PII].
[CUSTOMER][POSITIVE] Uh, no, it's just todo gracia pors so you get a qui the say.
[AGENT][NEUTRAL] Then uh you were meant to say that say gracile I think I went there.
[CUSTOMER][NEUTRAL] Ego bye bye.