AccountId: 011433970860
ContactId: 67f63805-b5b2-498d-8cb6-5d7c1e4bc77f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9819 ms
Total Talk Time (AGENT): 4381 ms
Total Talk Time (CUSTOMER): 3939 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/67f63805-b5b2-498d-8cb6-5d7c1e4bc77f_20250211T17:48_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from HealthC Florida Westside Hospital.