AccountId: 011433970860
ContactId: 67dda418-6fe0-4ae0-aa5c-23578696ee5a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 795309 ms
Total Talk Time (AGENT): 439215 ms
Total Talk Time (CUSTOMER): 240650 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/67dda418-6fe0-4ae0-aa5c-23578696ee5a_20250516T18:44_UTC.wav
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[AGENT][NEUTRAL] We want to sell this augusto.
[CUSTOMER][NEUTRAL] I miss [PII].
[AGENT][NEUTRAL] On there.
[CUSTOMER][NEUTRAL] It's a jamando booingoseur appellee tenouer it a of pitaliacion and and maso I tenolo e jacajameo set and pani hequeque lotto uros busira with the conte but the lotto seo is no no the pole loo te paus say come medi.
[AGENT][NEUTRAL] Sis.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, then so this is a lot.
[CUSTOMER][NEUTRAL] Senalore uno uno quadro.
[AGENT][NEUTRAL] So those.
[CUSTOMER][NEUTRAL] Trese uno uno quadroch.
[AGENT][NEUTRAL] er.
[CUSTOMER][NEUTRAL] Now we cinco osino cinco nogure but theosreue Miamilo reodo cinco telefonoreino redore in war.
[AGENT][NEUTRAL] This migration for verification information.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Uh, Senor Rubio.
[AGENT][NEUTRAL] Baitarer aparthe de los visiviendo likes pliaso beneficio de principal quenostro deir cordela parteguestoga de estos gass no no cordi.
[CUSTOMER][NEUTRAL] He come up, come up.
[AGENT][NEUTRAL] Do you hear me?
[CUSTOMER][NEUTRAL] Comopoagallo lotto o otennoseuro no, no, but not a contact now say.
[AGENT][NEUTRAL] Portostolo static resilela explicasa beneficios deo deosviles cure.
[AGENT][NEUTRAL] What the.
[CUSTOMER][NEUTRAL] I see, uh, I think I'm.
[AGENT][POSITIVE] Perfecto Sienessecao the silosqueoravorlagan likesliacion the beneficios.
[AGENT][NEUTRAL] The STM one hospital.
[AGENT][NEUTRAL] Quesocoasaguza paraos gas scutetenga tanto esacomo como los los vivienen est the momentoumano.
[AGENT][NEUTRAL] Um, it was noses loosen leli and el porqueos tests to hospitalspitaria.
[AGENT][NEUTRAL] Or they has a mot over there uh-huh.
[CUSTOMER][NEUTRAL] When I get 2 on the night.
[CUSTOMER][NEUTRAL] CEO uh gencia a gas mass.
[AGENT][NEUTRAL] Clara Miano but er Ido commentolovido explica eso they hassaberquete this to entroporeergencias devia.
[AGENT][NEUTRAL] I sito logo eventualmente terminosanospitalial.
[AGENT][NEUTRAL] CSO is la esa informacion male beneficios and sittamos para process are so lamoinosuhirolelospidolioel prose immiento either eskila gane on documentoya un build detayado clues quicluya los diagnosticos.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] OK Leunaarta or um.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Una una cartaque demoestre er el momento and la mission e the momento queer lemandar paracasa reflejequeque is information is included.
[CUSTOMER][NEUTRAL] OK, and tell her uh
[CUSTOMER][NEGATIVE] They don't.
[AGENT][NEUTRAL] I also
[CUSTOMER][NEUTRAL] We could be a little bit older you know.
[AGENT][NEUTRAL] As principal lasplica the beneficios the carflege el dedusi copago okos.
[CUSTOMER][POSITIVE] OK, and no no problem.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] And prega there and.
[AGENT][NEUTRAL] The this hospital is.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is lore and contrara description del porqueo queso ellos villes car sevido no queennesecaoiriosque pedos un detalado quiclua los coos de diagnosticosmientos.
[CUSTOMER][NEUTRAL] Eofilofipoqueno resortola man the nuncanisalilloro er quelo fad una mandel torsoguo innunca.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] And when
[CUSTOMER][NEUTRAL] No
[AGENT][POSITIVE] Buenos los arse principals and likesliasa beneficios los codios de diagnosticos.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Aveenovese loa automaticamente a noeti.
[CUSTOMER][NEUTRAL] When on girl yeah I can you know call you call you when I said ochoochotree.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] The the.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Larosiproqueos coos car flejan los tis the prose eltratao medical la me to present moment.
[AGENT][NEUTRAL] El diagnostico pologenel el senor Rubio introla salaergencia de via equismotivo.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Eels osseo Jeoquementueerer pues queerer.
[CUSTOMER][NEUTRAL] Yeah, OK.
[AGENT][NEUTRAL] Lessangrelic radiografia er etc. etc. etc. Olairojiao and to says um mode.
[CUSTOMER][NEUTRAL] Do I go here.
[AGENT][NEUTRAL] Pre principals included in likeslica the beneficioscale and be los codio de diagnostico.
[AGENT][NEGATIVE] Porquea junto losso malos escuia is so soicient sino insistriostequelos queer los codio de diagnostico arun electronicose and purunna cartaporecrito sucasa.
[CUSTOMER][NEUTRAL] I'll call you on your.
[AGENT][NEUTRAL] You know it's just finger.
[CUSTOMER][POSITIVE] Yeah, OK, perfect, you know.
[AGENT][NEUTRAL] Unga yeah esa documentation no lag er reass no unolo errata.
[AGENT][NEUTRAL] LPO boxleL um sims be the permit or forward.
[AGENT][NEUTRAL] I say on though.
[AGENT][NEGATIVE] The posalqueel benticuatro taoes encuenta.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII] City and [PII] Creodo cuatro Tamilotra luo de factsque de los resincon cure osino mila recessar is a triple achetepees.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Secure punto. I am a public puntocomtereona cuenta enesit lineia elote puelosos quere los remeos quesia mas.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, uh, again, it's Joa [PII] precaion the messy hospital in [PII] quetengo er contunidaate document.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Uh medic nombremio paciente contao er tolore mao la nova er rason referring.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] and
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK, la ella noto de losses ceriaocerque senor Rubio rouncaso de moros er or entroporques or celeva pracerna or a samorode etc. cuqueer nottaqueclua esteti informacion el motillocutevisueviso and esoca eso diagnostico.
[AGENT][NEUTRAL] Oh yes, OK, you know they're gonna and and los codigos porquetam is a prose in codigos.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Moleloqueolo uh san la notes puete bus cars ella not ile parse so so looking tamos.
[CUSTOMER][NEUTRAL] Yes
[AGENT][NEUTRAL] He recorded the like the principle.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK, and tell me what I can say my uh uh with I.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Sometimes they are.
[CUSTOMER][NEUTRAL] Yeah, but think about but I can say this.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] And the zipper.
[AGENT][NEUTRAL] Silo, do you know?
[CUSTOMER][NEUTRAL] I'm uh
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See this car.
[CUSTOMER][NEUTRAL] Repo the numero tadu sign there er eno numerona cuenta dina via numerals.
[AGENT][NEUTRAL] See Ronaldo is a uh
[AGENT][NEUTRAL] Reason for the visit or Rala alfaviso.
[CUSTOMER][NEUTRAL] A kilo you say.
[CUSTOMER][NEUTRAL] The this acuaddomoro de caso and the cudo buntore Dirado in theo noro no they say but not.
[AGENT][NEUTRAL] OK, esopoa certoma and cuentamou cordio de diagnostico.
[CUSTOMER][NEUTRAL] See this in la fecha you know but no it's a callmota no it.
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Clara Claraino come see it, it all dependstinotalo and the locomo just sergiolodigamo.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Comodio diagnosico tal or the una reve explication del porqueustu queras esse prosementoenes.
[CUSTOMER][NEUTRAL] Oh yeah, see the thing I you know only go thing of bur a lot incusaalentosins.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, they do have a uh invitama vita.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Got it.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Cenosa solamente to er pedia principal likesliaciono beneficiosopodamos conclari coales la parta canosto comusaguro principal oar.
[CUSTOMER][POSITIVE] Alright, perfect. Yeah, yeah.
[CUSTOMER][POSITIVE] Yeah, OK, perfect. You know what that, yeah.
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Would you.
[AGENT][NEUTRAL] Algoma.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][POSITIVE] No, no, yes, I love it. I can tell you I am man.
[AGENT][NEUTRAL] And so you see the physical contact.
[AGENT][NEUTRAL] Yeah have the information.
[CUSTOMER][NEUTRAL] That's not so much
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh-huh and he.
[CUSTOMER][POSITIVE] Well she's in my gracia I think I wanna start.
[AGENT][NEUTRAL] You are.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That's what I mean that's.