AccountId: 011433970860
ContactId: 67c6714c-41ab-483e-97b9-b37280267220
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 414579 ms
Total Talk Time (AGENT): 139307 ms
Total Talk Time (CUSTOMER): 72747 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.4, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/67c6714c-41ab-483e-97b9-b37280267220_20250610T16:04_UTC.wav
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[AGENT][NEGATIVE] Umoa graciayamapelelelaor conquientgusto.
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEGATIVE] You could be relejos telefono.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] So have you.
[AGENT][NEUTRAL] Have you, I'm gonna buy you the.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] [PII], OK.
[CUSTOMER][NEUTRAL] You may affiliate companyia uh APL as a TDS.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] If I'm gonna see.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Como como puedo me got in the archita cuando puedounnerdes a tarta.
[AGENT][NEUTRAL] Um, see lois normamentetasia lacerto de la cuenta salad comac print document conso informacion Embar celaorore postal.
[CUSTOMER][NEUTRAL] Yeah uh mergencia for the city no polio transformer.
[AGENT][NEUTRAL] Citelle informacion uh the phone and the tipo um the hemechisi justan systemma is just system and to se puede spain creauna cuenta ok um OK meporiadar el seburo sociapar and contrassu informacion.
[CUSTOMER][NEUTRAL] V
[CUSTOMER][POSITIVE] OK, gracias.
[CUSTOMER][NEUTRAL] OK, OK, got it. I will see that.
[CUSTOMER][NEUTRAL] uno.
[CUSTOMER][NEUTRAL] You see the single right.
[CUSTOMER][NEUTRAL] Don't really say stress.
[AGENT][POSITIVE] OK, Gracia moment.
[AGENT][NEUTRAL] Email numerate telephone and customer telem server connector.
[CUSTOMER][NEUTRAL] No simple quatro don't know the city.
[CUSTOMER][NEUTRAL] We say I see it.
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] OK, um,
[AGENT][NEUTRAL] Yeah and Irene momento.
[CUSTOMER][NEUTRAL] right
[AGENT][NEGATIVE] No cure.
[CUSTOMER][NEUTRAL] S C E P C I
[CUSTOMER][NEUTRAL] Yeah, your original impression was.
[AGENT][NEUTRAL] For and.
[AGENT][NEUTRAL] Origin.
[CUSTOMER][NEUTRAL] People postal information.
[AGENT][NEUTRAL] Boar Center International.
[CUSTOMER][NEUTRAL] All right.
[AGENT][NEUTRAL] Mm, OK, the bad, um.
[AGENT][NEUTRAL] Let me say one.
[CUSTOMER][NEUTRAL] Have you?
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] My permido momentitlainintrotro group fromacion.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Good.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Gracia. OK, a group todadita and renovacion and as a groupo nova escudo sereal de la polias is van and via la arjeta Soneo momentos not the emo informacion paradale porcapena has renova aos bangaer effectivo as Julio uno juandosovacomer [PII] uno.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And to us the reformacion and the Julio uno either puede julio sit medio cuarque cosapo informacion or puedea no esta pajina uh I am a public puntocometratal dear scuentas silo de gentra and doses informacionesita one perosierra de pueste Julio uno OK.
[CUSTOMER][NEUTRAL] OK, you know,
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Then masa.
[CUSTOMER][NEUTRAL] No, no, that's it.
[AGENT][NEUTRAL] OK, then I gracia for Jama.