AccountId: 011433970860
ContactId: 67aa9971-863a-4e54-be2e-76cb0a543431
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2329 ms
Total Talk Time (AGENT): 2329 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/67aa9971-863a-4e54-be2e-76cb0a543431_20250515T18:55_UTC.wav
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[AGENT][NEUTRAL] My name is [PII]. Tell me.