AccountId: 011433970860
ContactId: 67563dc9-5a5b-4ee2-a6d7-3526b0c49aa7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41680 ms
Total Talk Time (AGENT): 9477 ms
Total Talk Time (CUSTOMER): 24589 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/67563dc9-5a5b-4ee2-a6d7-3526b0c49aa7_20250317T15:54_UTC.wav
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[AGENT][NEUTRAL] Aes the American public life you Nore [PII].
[CUSTOMER][NEUTRAL] Uh, oh la [PII] noes via uh efan enterprise, uh, and the savia una persona of a una HR uh manager for the cruzumanoser quenovajamas resciendolos emails the APL paralos invoicescome me.
[AGENT][NEUTRAL] OK, la popasaral department of the building oteles.
[CUSTOMER][NEUTRAL] See what's the best.
[AGENT][NEUTRAL] Ok, lapa a momento.
[CUSTOMER][POSITIVE] Graciamoa male.
[CUSTOMER][NEUTRAL] Right.