AccountId: 011433970860
ContactId: 6744be53-1708-4f0a-8f89-86e42e22e223
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 45750 ms
Total Talk Time (AGENT): 16830 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/6744be53-1708-4f0a-8f89-86e42e22e223_20250130T20:28_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] APL. Thank you for calling. This is [PII]. How may I help you?
[AGENT][NEUTRAL] If you're talking, I can't hear what you're saying.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Yeah.
[AGENT][NEGATIVE] Unfortunately, I'm not able to hear you if you're speaking. I'm gonna disconnect the call. Please try to call back.