AccountId: 011433970860
ContactId: 670ecee1-69ef-432e-8e20-994edea61b69
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 47330 ms
Total Talk Time (AGENT): 20541 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=4.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/07/670ecee1-69ef-432e-8e20-994edea61b69_20250107T18:16_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I can hear you. Please call us back at [PII]. No one in the line is connecting the call.