AccountId: 011433970860
ContactId: 670d5f7a-2ba8-4717-889d-45dab8b732af
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 38340 ms
Total Talk Time (AGENT): 24960 ms
Total Talk Time (CUSTOMER): 23003 ms
Interruptions: 3
Overall Sentiment: AGENT=1.7, CUSTOMER=3.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/670d5f7a-2ba8-4717-889d-45dab8b732af_20250311T14:04_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] You know, I just figured it out. I'm so sorry thank you anyway.
[AGENT][NEUTRAL] 00, OK. Well, uh, is there any, not anything I can help you with?
[CUSTOMER][NEUTRAL] Oh, I just realized I was looking at the EOB and I couldn't, no, I was looking at an EOB and I finally flipped it over and saw what the problem was on the back. OK, all righty. That was an easy one today.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Uh, OK. Well then.
[AGENT][POSITIVE] Yeah I get, you were probably the easiest one that I'm gonna have all day, and I appreciate you. Well, thank you for calling APL and I hope you have a great day. Yes, ma'am.
[CUSTOMER][POSITIVE] Probably the one all day long, exactly.
[CUSTOMER][POSITIVE] All right, thank you.
[CUSTOMER][NEUTRAL] You too bye bye.
[AGENT][NEUTRAL] Mm, bye-bye.
[CUSTOMER][POSITIVE] Oh that was funny.