AccountId: 011433970860
ContactId: 6684fe9e-0748-46fb-8508-a62a98b46547
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40340 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1111 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/6684fe9e-0748-46fb-8508-a62a98b46547_20250620T19:18_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?