AccountId: 011433970860
ContactId: 66466250-0950-4130-a57f-dd3471ec1198
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27600 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2133 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/66466250-0950-4130-a57f-dd3471ec1198_20250529T15:18_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.