AccountId: 011433970860
ContactId: 6636a6a8-885a-4936-a6bd-6107992ffcdd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31040 ms
Total Talk Time (AGENT): 19512 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/6636a6a8-885a-4936-a6bd-6107992ffcdd_20241231T20:15_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Uh, sure, if you can hear me, I cannot hear you. Please call us back at [PII]. No one in the line is connecting the call.