AccountId: 011433970860
ContactId: 65e7cb54-86c3-44f2-9a8d-93c8b6c36d33
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1700 ms
Total Talk Time (AGENT): 1700 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/28/65e7cb54-86c3-44f2-9a8d-93c8b6c36d33_20250228T17:31_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling APL.