AccountId: 011433970860
ContactId: 65dfd749-d8fe-4ff4-b0c8-1ac743364187
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7739 ms
Total Talk Time (AGENT): 3869 ms
Total Talk Time (CUSTOMER): 2179 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/02/65dfd749-d8fe-4ff4-b0c8-1ac743364187_20250402T20:31_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, [PII]. This is [PII] calling.