AccountId: 011433970860
ContactId: 65def4dd-d653-485b-8854-2e1fdf0f4988
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 177070 ms
Total Talk Time (AGENT): 58781 ms
Total Talk Time (CUSTOMER): 59643 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/12/65def4dd-d653-485b-8854-2e1fdf0f4988_20250212T17:30_UTC.wav
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[AGENT][POSITIVE] Gracias a mad American public life [PII].
[CUSTOMER][NEUTRAL] See when Monica um minore gradu just toyamano porquenessesit very ficking um um queote que faltava por portagar is the end goaldijorame will bill they see that they mean cuenta paras but how you are.
[AGENT][NEUTRAL] See that a number of the police.
[CUSTOMER][NEUTRAL] Enro depolia group ID number.
[CUSTOMER][NEUTRAL] Get the group ID number.
[AGENT][NEUTRAL] Nonpoliavataravajo is a outpatient certificado in a numerals elects.
[CUSTOMER][NEUTRAL] Crossocho uno Ochoare ML Ocho.
[AGENT][NEUTRAL] It to fetch annamiento.
[CUSTOMER][NEGATIVE] Same primero de lo chea.
[AGENT][NEUTRAL] He's the number telephone number for.
[CUSTOMER][NEUTRAL] Theta chose the dose is choo.
[AGENT][NEUTRAL] In medijoqueayamandos relamosabela fecha de serio.
[CUSTOMER][NEUTRAL] Pay renta.
[CUSTOMER][NEUTRAL] Unio renta del ventevente cuatro.
[AGENT][NEUTRAL] No, that was me.
[AGENT][NEUTRAL] OK, the minima a moment yes some bill deverde.
[CUSTOMER][NEUTRAL] [PII] quetameta la cuenta.
[AGENT][NEUTRAL] So no wear much informacion porque yeah yeah I say that is the the relamo so dinoso no nosaecado de la de parte de lospital.
[CUSTOMER][NEUTRAL] Comey and the famo for facts.
[AGENT][NEUTRAL] Uh, loltimoquerecimos where.
[AGENT][NEUTRAL] Fuona officeina del medico perono deloni partsua.
[AGENT][NEUTRAL] El rhinoso la raquea for emergencia.
[AGENT][NEUTRAL] Isos codios conletras in numerals.
[CUSTOMER][NEUTRAL] Perlopi me yellojavia manal.
[AGENT][NEUTRAL] A lamjolo sero primario per no sotros no.
[CUSTOMER][POSITIVE] OK, gracias.
[AGENT][NEUTRAL] See you then uh yeah. That's just be my American public way. bye.