AccountId: 011433970860
ContactId: 65dacd81-9c05-454a-b719-7cc0de4afa2f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 340970 ms
Total Talk Time (AGENT): 122864 ms
Total Talk Time (CUSTOMER): 158586 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/65dacd81-9c05-454a-b719-7cc0de4afa2f_20250421T21:55_UTC.wav
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[AGENT][NEUTRAL] That's just being my American Public Life. You I'm just [PII].
[CUSTOMER][NEUTRAL] All [PII] um just have um in a very ye acommo was semana in medi here on que para as aid.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] Far in the this this apple medique rio er papelesiamaal beneficial to um so his number papel er like a.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, when that number the polia.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] 0
[CUSTOMER][NEUTRAL] Dos Cinco recite Cincodos.
[CUSTOMER][POSITIVE] O M A L A O.
[AGENT][NEUTRAL] It's a portal.
[CUSTOMER][NEUTRAL] And er.
[AGENT][NEUTRAL] In regards to the direction.
[CUSTOMER][NEUTRAL] Capposition you know ways uh.
[CUSTOMER][NEUTRAL] Quarantine or uh uh street.
[AGENT][NEUTRAL] OK, Akinoscuuenta, so baseunareclaacioni inno Zambia leliacion de beneficios.
[CUSTOMER][NEUTRAL] Uh, uh, you can go pape yeah yo ya el bio bio.
[AGENT][NEUTRAL] So, so soocumentos can neesitamosierona reclamacion necesita is explicacion de beneficiosqueloque um lembian del seguro primario.
[CUSTOMER][NEUTRAL] Yeah just and bier just Jose and beer on er una unpapele from being er er er bio.
[AGENT][NEGATIVE] OK, so atraartavieneno de factsosepocrivien scuenta de appelle is I am a public punto come is subillos documentcomo de sa formaomandalos porcorreo.
[CUSTOMER][NEUTRAL] pore.
[AGENT][NEUTRAL] Um, so Taminataba said uh-huh.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] What's the electronico.
[AGENT][NEUTRAL] Um, para paracor electronico, um, it to be a que regist tino and a telefono or an una comput crevis.
[CUSTOMER][NEUTRAL] See, yeah, yeah.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, including buying a web.
[AGENT][NEUTRAL] Sis rearuna cuenta conno sotros on the pueto male photosa alosocomosisvilos lonico queneesitamoses uncorreelectronico suyo para quesea regist um squereda recor electronico yolopozo cuenta paque regista.
[CUSTOMER][NEGATIVE] not even a year.
[AGENT][NEUTRAL] Not the name also.
[AGENT][NEUTRAL] No. Mm mm.
[CUSTOMER][NEUTRAL] OK, reo para cuenta.
[AGENT][NEUTRAL] The melo melo pueda telephone orita is alo system paquesea register.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Blue the corraul blue like the palabra play the bay.
[CUSTOMER][NEUTRAL] I B L U A.
[CUSTOMER][NEUTRAL] Ya [PII], [PII] [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So I say [PII].
[AGENT][NEUTRAL] OK, so consecor electronico sevareistar um con nostra pajina the web is [PII].
[CUSTOMER][NEUTRAL] They have no uh no no, not, not, not in Spain.
[AGENT][NEUTRAL] [PII] Tarjeta mhm.
[CUSTOMER][NEUTRAL] theta is secured. I, uh, yeah, I am a public, I am a public.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Uh, er, seria uh
[CUSTOMER][NEUTRAL] Secureambi or solamente I have a [PII].
[AGENT][POSITIVE] Siloue care for my uh I'm a public [PII] or secure punto. I am a punto.
[CUSTOMER][NEUTRAL] Into agona [PII].
[AGENT][NEUTRAL] Brea cuenta mhm.
[CUSTOMER][NEUTRAL] Ecuandore la cuenta me they upload the, the, the, the, the documents and tosaou.
[AGENT][NEUTRAL] See mhmvapoto fo loosquetienne see.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah. Mhm.
[CUSTOMER][NEUTRAL] Sorry.
[CUSTOMER][MIXED] It does it OK, OK, it doesn't want to.
[CUSTOMER][NEUTRAL] er not the the the grass.
[AGENT][NEUTRAL] She moa semana para processre clamosi.
[CUSTOMER][POSITIVE] OK, OK, well, mucha gracios.
[AGENT][NEUTRAL] You know that that's is about American public life bye.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] OK.