AccountId: 011433970860
ContactId: 658bf64e-04e8-4b8d-b7ab-87880aa657c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31479 ms
Total Talk Time (AGENT): 8860 ms
Total Talk Time (CUSTOMER): 18908 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/658bf64e-04e8-4b8d-b7ab-87880aa657c1_20250108T14:44_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] Uh, yes ma'am, I need the a mailing address for the mail claims. Uh, my name is [PII]. I work for Brightly deal in Bogalusa, and the address I had apparently is not working anymore.
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] Yes sir, my name is [PII]. I work for Brightly Dental Bogalus, Louisiana. I need a mailing address for claims.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Can you