AccountId: 011433970860
ContactId: 65866c56-9a03-44e2-b616-bee6f8ba8670
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2140 ms
Total Talk Time (AGENT): 351 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/65866c56-9a03-44e2-b616-bee6f8ba8670_20250604T20:57_UTC.wav
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[AGENT][POSITIVE] Thank you