AccountId: 011433970860
ContactId: 6570ef9d-34fc-4e56-b865-19c7c99e902d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4019 ms
Total Talk Time (AGENT): 4019 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/25/6570ef9d-34fc-4e56-b865-19c7c99e902d_20250425T16:53_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?